by Callum Winterford | Mar 24, 2025 | Gray Dawes News, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
by Callum Winterford | Mar 19, 2025 | Gray Dawes News, Guide, Industry News, Offline, Tips and Tricks
Networking is more than just handing out business cards and hoping for the best. What works in New York might fall flat in Tokyo. A firm handshake may seal a deal in Germany, but in the Middle East, it’s the trust built over coffee and conversation that truly matters. In this guide to better international networking we help you build more meaningful and longer lasting connections—no matter where your business takes you.
by Callum Winterford | Feb 24, 2025 | Gray Dawes News, Industry News, Offline, Online
The Institute of Travel Management (ITM) have released their 2025 Trending report which explores the priorities and expectations of business travel buyers and suppliers for the year ahead. In this article, we take a look at the key takeaways from the report and find out how they might shape the future of the industry over the next 12 months.
by Callum Winterford | Feb 11, 2025 | Gray Dawes News, Guide, Industry News, Tips and Tricks
Your travel management company (TMC) Account Manager is more than just a point of contact – they’re a strategic partner dedicated to helping you achieve your goals. In this article, Dan Fido, Enterprise Account Manager at Gray Dawes, explores the top 6 ways you can make the most of your account manager.
by John Cooper | Jan 30, 2025 | Consulting, Data, EDI, Events, Expense, Gray Dawes News, Ground Transportation, Guide, Industry News, Offline, Online, Personal Interest, Sports, Sustainability, Tips and Tricks, Travel Talks, Travel Tech, USA, Wellbeing
Join our MD of Europe, Dave Bishop, and Group Marketing Director, John Cooper, as they discuss what will influence corporate travel management in 2025. Dave and John also offer a few tips on how to elevate your business travel experience in the year ahead.
by Callum Winterford | Jan 15, 2025 | Air, Gray Dawes News, Industry News
On 01 April 2025, BA are launching British Airways Club – a new loyalty programme that has been designed in response to the continually evolving “needs and reasons for travelling” of its fliers. In this article, we give a rundown of everything you need to know about the new scheme, including how to earn Tier Points.
