door Callum Winterford | jun 26, 2025 | Geen onderdeel van een categorie, Industry News, Offline, Personal Interest
Held in the huge conference halls of ExCeL London, the Business Travel Show Europe 2025 was a sparkling celebration of the innovation within the industry, and we at Gray Dawes were proud to be at the beating heart of it all. In this article, we take you behind the scenes of the show, reflect on a few eye-opening days, and share how Gray Dawes continues to lead the way with our Always On approach to delivering High Touch, High Tech, and High Content service at every stage of a business trip.
door Callum Winterford | jun 17, 2025 | Air, Geen onderdeel van een categorie, Industry News, Offline
ITA Airways, Italy’s flagship carrier, has expanded significantly since we last spoke with them. They now operate as far east as Tokyo and as far west as San Francisco. In this article, we chat to ITA Airways about their integration with Lufthansa Group, their commitment to sustainable travel, their Volare points program, and much more.
door Emily Bennett | mei 23, 2025 | Geen onderdeel van een categorie, Guide, Industry News, Personal Interest
We highlight the key findings of the BTA’s recent report into the British rail infrastructure, and explore their recommendations for creating a more integrated, efficient, and business-friendly rail transport system that supports long-term economic and environmental goals.
door Callum Winterford | mei 22, 2025 | Data, Geen onderdeel van een categorie, Guide, Industry News, Offline, Wellbeing
In a perfect world, business travel plans would unfold exactly as they’re supposed to. Reality, however, is far less predictable and crises such as natural disasters, political unrest, or sudden logistical changes can flip a business trip on its head. In this article, we speak to James Challis, Operations Manager at Gray Dawes, about the importance of keeping travellers informed, the benefits of having a well-oiled response strategy, and the power of our TripSure app in keeping travellers safe.
door Callum Winterford | apr 18, 2025 | Day in the Life, Geen onderdeel van een categorie, Industry News, Offline, Personal Interest, Travel Tech
It wouldn’t be too outlandish to suggest that Colin’s IT career started in the seaside arcades of Margate. Now Head of IT Operations at Gray Dawes, Colin has had a long and varied career defined by the rapidly changing face of technology. In this article, we chat with Colin about his day-to-day responsibilities as the Head of IT Operations at Gray Dawes Travel, his ultimate career highlights, and what it takes to be a leader in the industry.
door Callum Winterford | mrt 24, 2025 | Geen onderdeel van een categorie, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
