by Callum Winterford | Mar 24, 2025 | Gray Dawes News, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
by Callum Winterford | Feb 24, 2025 | Gray Dawes News, Industry News, Offline, Online
The Institute of Travel Management (ITM) have released their 2025 Trending report which explores the priorities and expectations of business travel buyers and suppliers for the year ahead. In this article, we take a look at the key takeaways from the report and find out how they might shape the future of the industry over the next 12 months.
by Callum Winterford | Feb 19, 2025 | Data, Day in the Life, Gray Dawes News, Online, Travel Apps
With a career in Data Science that started in the supply chain industry and blossomed in the world of business travel, Karan Pandya knows a thing or two about the technical intelligence behind great companies. From researching new technology to solving global business problems with the power of data, Karan has a genuine passion for Data Science and a love for all things machine learning and AI. In this article, we chat with Karan about his day-to-day responsibilities as a Data Science Engineer at Gray Dawes Travel, his ultimate career highlights, and what it takes to work in Data Science.
by Callum Winterford | Feb 13, 2025 | Gray Dawes News, Online, Sports, Sustainability, Travel Talks
Want to learn how your organisation can build a greener sports travel programme? Watch our Head of Sports Operations, Jonathan Hutton, and special guest Josh Rudd, Diversity, Inclusion, and Social Responsibility Manager at Aquatics GB, discuss the important questions surrounding sustainability in sports travel in episode 1 of our Ask the Experts webinar.
by John Cooper | Jan 30, 2025 | Air, Consulting, Data, EDI, Events, Expense, Gray Dawes News, Ground Transportation, Guide, Hotel, Industry News, Offline, Online, Personal Interest, Rail, Sports, Sustainability, Tips and Tricks, Travel Talks, Travel Tech, USA, Wellbeing
Join our MD of Europe, Dave Bishop, and Group Marketing Director, John Cooper, as they discuss what will influence corporate travel management in 2025. Dave and John also offer a few tips on how to elevate your business travel experience in the year ahead.
by Callum Winterford | Nov 18, 2024 | Data, Gray Dawes News, Guide, Online, Tips and Tricks, Travel Apps
In business travel, as in other industries, data is more than a synonym for spools of numbers and stuffy graphs. It is a force that can be channelled to identify trends to save you money on fares, pinpoint travel preferences, or help you make more sustainable choices. In this article, we take a look at 6 problems that can be solved by having access to accurate travel data and how you can start using it to optimise your travel programmes.
