COME IN THREES
SERVICE. INNOVATION. VALUE.
These are the pillars upon which we base our entire delivery model.
After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience, 24/7.
small dedicated team
24/7 - 365
around the clock service
calls answered within 3-5 rings
in-house 24 hour emergency assistance
minimum of 3 fare options in 2 hours
automated policy compliance
Unquestionable and award-winning quality
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.
Confidence is Key
We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
Content is King
With the most flight, hotel, rail and car hire options out there, you’ll be spoilt for choice. That’s why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
CUTTING EDGE INNOVATION
Who said booking travel had to be stressful?
Our proprietary travel technology is totally flexible and completely tailored to your organisation. We’ve partnered with the market-leaders, Atriis, to create YourTrip – a powerfully versatile yet rewardingly simple booking engine.
Because that’s how it should be.
Whether offline or online, agent managed or client self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
100% travel policy compliance is assured, whether the trip is booked by you or your Gray Dawes Travel Team. Offline or online, unique client profiles are built into the YourTrip tool and compliant travel results served as primary options.
Automated workflows, booking efficiencies and client communications are supported with an Artificial Intelligence engine which makes hotel and travel recommendations based on machine learning of traveller behaviours.
Because the YourTrip system is exactly the same for both Gray Dawes Travel consultants and clients, bookings started online can be finished offline. And, of course, all itineraries sync seamlessly with our YourTrip Booker mobile app.
YOUR TRAVEL COMPANION
Before, during and after every trip, with with you all the way.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
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LATEST FROM OUR BLOG
Through our membership of the Business Travel Association, we’re delighted to bring the first of a new regular update on security around the world. The purpose of the Security Briefing, provided by our BTA partners at The Trip Group, is to provide an overview of situations which may impact your travel safety and security planning.
As the pandemic continues to create unprecedented disruption, both businesses and employees are going to need plenty of resilience to bounce back. Those who are most resilient tend to experience greater happiness, job satisfaction, and self-esteem. So, here are 5 tips on how you can build resilience in your workplace.
An exceptional personal service is something that Travel Management Companies have strived for since their inception. With the emergence of machine learning and Artificial Intelligence, we examine how TMCs can continue to deliver a high-touch personal service in an evermore digital world.