GOOD THINGS

Come in Threes

Service ✓ Innovation ✓ Value

These are the pillars on which we base our entire delivery model. After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience by always being there for our clients, whenever and wherever they need us.

START YOUR JOURNEY WITH US

Personal Service

Small, dedicated teams

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24/7 – 365 Days

Around the clock service

Fast Response

Calls answered within 3-5 rings

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Crisis Management

24-hour emergency assistance

Maximum Choice

Minimum 3 fare options in 2 hours

Policy Automation

Automated policy compliance

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A PERSONAL SERVICE

Confidence is Key

We take the time to understand you.

From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.

Maximum Choice

You'll be Spoilt for Choice

With the most flight, hotel, rail and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.

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“Victoria Singlewood from Gray Dawes went above and beyond. Her help was more than just her doing her job - she was a real pleasure to deal with and managed my over-the-top expectations with ease and a smile. She is a real credit to the company.”
★★★★★   A Gray Dawes Client
"Yesterday our Director, missed his flight from London Gatwick to Aberdeen due to a delayed train on the way to the airport. He called Gray Dawes to explain the situation and the agent was superb at getting him onto an alternative later flight from Heathrow - one of the last 2 seats. This was all completed in just a few minutes."
★★★★★   A Gray Dawes Client

CUTTING-EDGE TECH

YourTrip

Our Online Booking Tool

Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web, NDC and supplier rates in a simple and intuitive interface.

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PORTAL

Complete Travel Management

A secure and client-tailored environment in which travellers, travel arrangers and travel managers can easily access our entire suite of online travel tools and technologies, all from a single sign-on.

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YOUR TRAVEL COMPANION

Dedicated Account Manager

With You All the Way

Your dedicated Account Manager will uncover what value means to your business and create a programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs. You'll also be part of a wider community and benefit from the partnerships we build with suppliers.

Analytical Reporting

Making Sense of the Numbers

Thanks to our easy-to-use and innovative YourData platform, accessible through PORTAL, you'll have a huge selection of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, sustainability and service.

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Let’s Have a Conversation

Want to learn more about award-winning business travel management with a personal touch? We’d love to chat.

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