HIGH TOUCH
A Boutique, White-Glove Service
At Gray Dawes we’re not just here to deliver the best fares, the most innovative
itineraries or the most experienced consultants. We’re here as an extension of
our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients –
their culture, their brand values, and their business objectives. Our client-driven
strategy is fundamental in helping us craft solutions which truly exceed the needs
of today’s business traveller, delivering an experience which consistently delights
our customers.
PERSONAL SERVICE
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7. Our innovative delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock, when they need us, where they need us.
CONFIDENCE IS KEY
We take the time to understand your needs.
From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
MAXIMUM CHOICE
You’ll be spoilt for choice.
With the most flight, hotel, rail and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
WE TRAVEL WITH YOU
Before, during and after every trip, we’re your constant travel companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Duty of Care and Traveller Tracking is taken to a whole new level with our awesome TripSure technology..
THOUGHTFUL ONBOARDING
Our implementation process is always thorough. We leave no stone unturned to ensure your travel bookers, managers and travellers feel at ease with our systems and delighted with their travel experience.
INSIGHTFUL
CONSULTING
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
ANALYTICAL
REPORTING
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
LATEST FROM OUR BLOG
Work Stays Made Easy
As winter fades and brighter days arrive, it’s the perfect time to plan ahead for a successful season of business travel. With over 800 Premier Inn hotels across the UK, you’re always close to your next meeting, conference, or event. From city centres to business hubs, enjoy convenient locations, comfy beds, blackout curtains for great sleep, and the option to upgrade to Premier Plus for extra comfort. Start your day with an unlimited breakfast, wind down with delicious on-site dining, and save with meal deals. Book early for the best value, flexibility, and stress-free stays wherever work takes you.
What to Do if Your TMC is Acquired
When your travel management company is acquired, the impact goes far beyond industry headlines. From technology changes and service disruptions to pricing uncertainty and contract implications, a merger can fundamentally reshape your corporate travel programme. This guide helps travel managers understand what’s really changing, the critical questions to ask their TMC, and how to assess whether staying or exploring alternatives makes the most strategic sense. With a clear framework for evaluating technology, service, costs, and stakeholder needs, you’ll be better equipped to protect programme value and move forward with confidence.
Travel Talks – Corporate Travel Trends in 2026
In this episode of out award-winning webinar show, our Chief Operating Officer, David Bishop, and Group Marketing Director, John Cooper, discuss their predictions for what will influence corporate travel management in 2026.