HIGH TOUCH
A Boutique, White-Glove Service
At Gray Dawes we’re not just here to deliver the best fares, the most innovative
itineraries or the most experienced consultants. We’re here as an extension of
our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients –
their culture, their brand values, and their business objectives. Our client-driven
strategy is fundamental in helping us craft solutions which truly exceed the needs
of today’s business traveller, delivering an experience which consistently delights
our customers.
PERSONAL SERVICE
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7. Our innovative delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock, when they need us, where they need us.
CONFIDENCE IS KEY
We take the time to understand your needs.
From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
MAXIMUM CHOICE
You’ll be spoilt for choice.
With the most flight, hotel, rail and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
WE TRAVEL WITH YOU
Before, during and after every trip, we’re your constant travel companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Duty of Care and Traveller Tracking is taken to a whole new level with our awesome TripSure technology..
THOUGHTFUL ONBOARDING
Our implementation process is always thorough. We leave no stone unturned to ensure your travel bookers, managers and travellers feel at ease with our systems and delighted with their travel experience.
INSIGHTFUL
CONSULTING
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
ANALYTICAL
REPORTING
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
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As an LGBTQ+ professional, travel comes with an extra layer of uncertainty. Though the world is becoming an altogether friendlier and more tolerant place, there are still challenges to overcome and hoops to jump through. So, to celebrate Pride Month 2026, we spoke to our very own Diversity & Inclusion Manager Brit Clayton who gives her top 6 destinations for LGBTQ+ business travellers as told through the prism of her own experiences abroad.