HIGH TOUCH
A Boutique, White Glove Service
At Gray Dawes we’re not just here to deliver the best fares, the most innovative itineraries or the most experienced consultants. We’re here as an extension of our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients – their culture, their brand values, and their business objectives. The result? An experience which consistently delights
our customers.
TRULY PERSONAL SERVICE
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7. Our innovative delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock.
CONFIDENCE IS KEY
We take the time to understand you.
We build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get is tailored to exceed your expectations.
MAXIMUM CHOICE
You’ll be spoilt for choice.
We adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and more, side-by-side. It’s not about quantity over quality. Instead, our solutions are agile to your needs.
WE TRAVEL WITH YOU
Before, During and After Every Trip, We’re Your Constant Travel Companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Duty of Care and Traveller Tracking is taken to a whole new level with our awesome TripSure technology..
STRONG ONBOARDING
Our implementation process is always thorough. We leave no stone unturned to ensure your travel bookers, managers and travellers feel at ease with our systems and delighted with their travel experience.
TRAVEL ANALYSIS
We can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
COMPLETE REPORTING
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements.
LATEST FROM OUR BLOG
Travel Talks – Beyond Wellbeing
Business travel can be rewarding, but the demands of frequent travel can also take a toll. We look beyond traditional traveller wellbeing to explore the mental health realities of business travel – from travel burnout and decision fatigue to their impact on traveller behaviour, policy compliance and programme performance.
5 Questions Every Travel Manager Should be Asking About Service
Service is what ties together the reality of day-to-day travel. It’s also the hardest thing to assess. Every TMC will tell you their service is excellent. So the trick is knowing which questions to ask to get a better gauge on how they stack up. In this article, we give 5 questions that you should have on their list when looking for a new TMC, reviewing an existing partnership, or simply wondering whether you’re getting the very best service for you.
How Easy is it to Switch TMC?
Sometimes switching can feel like an absolute no-brainer – you’ve found somewhere that’s more cost-effective, or you’ve simply outgrown your current provider. But the question still lingers… What if the switch itself is more painful than the problem we’re trying to fix? In this article, we take a deep dive into the switching process and demonstrate why it isn’t the upheaval people often expect.