the heart


The what we do (travel management) and how we do it (by being better than everyone else) are pretty straight forward. You can read about it on this website. But why we do it is a little more in-depth. Why Gray Dawes exists is to make a positive difference to people’s lives. That’s because we believe every human spirit should be nurtured to achieve its full potential. That’s what drives us.

That human spirit – people, in other words – are at the heart of everything we do. We don’t just mean our employees, but our clients and suppliers too. By providing a better travel management experience, we believe that both our people and yours benefit as a result.


Here at Gray Dawes Travel, our vision is simply to be the best. Whether it’s creating innovative technology to improve your travel plans or re-arranging a connecting flight, we take pride in our work so you can have confidence in our service.


To empower and delight people, by nurturing their spirit to achieve their full potential.

We know how this sounds – it can come across a little pretentious, right? But think about it. We’re not just getting someone a great deal on an overnight trip to Frankfurt. We’re ensuring their entire travel experience – before, during and after the trip – is absolutely the best it can be. Because if that goes well, it makes everything they have to do so much better.



We instil our values in everything we do at Gray Dawes. It helps us stay open and honest to ensure you receive the service you deserve.


We take full responsibility for our actions and the quality of our work. We learn from our mistakes.


We always get the job done. We work to delight our clients, going the extra mile to find the right solution at the optimum price.


We are always learning and open to new ways of working. We challenge the norm and embrace the benefits of being part of a successful, growing organisation.


We care about the physical and mental well-being of those around us and the wider community. We treat everyone how we would like to be treated ourselves.


We take pride in doing everything to the best of our ability, showing an active interest in our industry, our customers’ businesses and our future.


We use our skills, experience and knowledge to solve problems. We always try to be proactive. If we see something that doesn’t look right we try to resolve it ourselves.




Our expert consultants are truly passionate about travel and service. On average, our people boast over 15 years experience in the travel industry, meaning you’re always in safe hands. We see them as an extension of your team, so whether you’re booking your travel by phone, by email or online, you’ll always deal with the same people. Your people.

That’s why we’re confident we’ll build great relationships with you that last a lifetime.