These are the pillars upon which we base our entire delivery model.

After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience, 24/7.


small dedicated team

24/7 - 365

around the clock service


calls answered within 3-5 rings


in-house 24 hour emergency assistance


minimum of 3 fare options in 2 hours


automated policy compliance


Unquestionable and award-winning quality

After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.

Confidence is Key

We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.

Content is King

With the most flight, hotel, rail and car hire options out there, you’ll be spoilt for choice. That’s why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.


Who said booking travel had to be stressful?

Our proprietary travel technology is totally flexible and completely tailored to your organisation. We’ve partnered with the market-leaders, Atriis, to create YourTrip – a powerfully versatile yet rewardingly simple booking engine.

Because that’s how it should be.

Whether offline or online, agent managed or client self-service, YourTrip delivers a seamless and content-rich business travel booking experience.

Totally Digital

100% travel policy compliance is assured, whether the trip is booked by you or your Gray Dawes Travel Team. Offline or online, unique client profiles are built into the YourTrip tool and compliant travel results served as primary options.

A.I. Driven

Automated workflows, booking efficiencies and client communications are supported with an Artificial Intelligence engine which makes hotel and travel recommendations based on machine learning of traveller behaviours.


Because the YourTrip system is exactly the same for both Gray Dawes Travel consultants and clients, bookings started online can be finished offline. And, of course, all itineraries sync seamlessly with our YourTrip Booker mobile app.


Before, during and after every trip, with with you all the way.

Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.

Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.

Thoughtful Onboarding

Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.

Insightful Consulting

Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.

Analytical Reporting

You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.



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