Insights From the Innovation Hub 2026

Insights From the Innovation Hub 2026

Five joined us from the UK and four from the Netherlands for our latest Innovation Hub, representing a wide mix of industries. The aim was simple: to listen and share insights. What do travel programmes need to deliver today, and where should we focus next? Despite the variety in the room, the same themes came up again and again. In this article, we take a look at the key talking points and what we learned from them.

5 Questions Every Travel Manager Should be Asking About Service

5 Questions Every Travel Manager Should be Asking About Service

Service is what ties together the reality of day-to-day travel. It’s also the hardest thing to assess. Every TMC will tell you their service is excellent. So the trick is knowing which questions to ask to get a better gauge on how they stack up. In this article, we give 5 questions that you should have on their list when looking for a new TMC, reviewing an existing partnership, or simply wondering whether you’re getting the very best service for you.