by Callum Winterford | Mar 24, 2025 | Gray Dawes News, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
by Callum Winterford | Mar 19, 2025 | Gray Dawes News, Guide, Industry News, Offline, Tips and Tricks
Networking is more than just handing out business cards and hoping for the best. What works in New York might fall flat in Tokyo. A firm handshake may seal a deal in Germany, but in the Middle East, it’s the trust built over coffee and conversation that truly matters. In this guide to better international networking we help you build more meaningful and longer lasting connections—no matter where your business takes you.
by Callum Winterford | Mar 18, 2025 | City Guide, Gray Dawes News, Personal Interest
Are you planning on travelling to Singapore for work? In this comprehensive guide to the city-state for business travellers, we delve deeper into navigating its unique corporate landscape, offer our top tips for getting around, and pick out our top 3 things to see or do to make your trip unforgettable.
by Callum Winterford | Mar 13, 2025 | Gray Dawes News, Guide, Offline, Personal Interest, Wellbeing
Blended travel – often referred to by the portmanteau “bleisure” (business + leisure) – is the art of combining work trips with personal leisure activities. But how does blended travel work? What are the benefits for both employees and employers? And what challenges might you face if you decide to include bleisure in your travel policy? We explore all of these questions and more in this comprehensive guide to the growing trend.
by Callum Winterford | Feb 24, 2025 | Gray Dawes News, Industry News, Offline, Online
The Institute of Travel Management (ITM) have released their 2025 Trending report which explores the priorities and expectations of business travel buyers and suppliers for the year ahead. In this article, we take a look at the key takeaways from the report and find out how they might shape the future of the industry over the next 12 months.
by Callum Winterford | Feb 19, 2025 | Data, Day in the Life, Gray Dawes News, Online, Travel Apps
With a career in Data Science that started in the supply chain industry and blossomed in the world of business travel, Karan Pandya knows a thing or two about the technical intelligence behind great companies. From researching new technology to solving global business problems with the power of data, Karan has a genuine passion for Data Science and a love for all things machine learning and AI. In this article, we chat with Karan about his day-to-day responsibilities as a Data Science Engineer at Gray Dawes Travel, his ultimate career highlights, and what it takes to work in Data Science.
