by Callum Winterford | Apr 30, 2025 | Gray Dawes News, Industry News, Online, Travel Apps, Travel Tech
Gray Dawes Group have partnered with Sabre to provide our new and exclusive global distribution system. The multi-year collaboration marks a significant milestone for both companies. By selecting Sabre as its sole global distribution system (GDS), we are aligning our entire travel operation on a single, scalable technology foundation. This unified approach means greater efficiencies for us and our clients, reduced complexity, and more resources available to enhance client service through our unique’ “Always On” service model.
by Callum Winterford | Apr 24, 2025 | AI, Australia, Data, Gray Dawes News, Online, Travel Tech, USA
From intuitive chatbots to predictive analytics, AI offers businesses significant efficiencies and raises important questions around data privacy, ethics, and sustainability. At Gray Dawes Travel, we’re embracing AI, but understand that it needs to be done responsibly. In this article, we explore the negative impact of AI, how we, as an organisation, can mitigate these impacts, and look to the future of the technology and how it might enhance travel.
by Callum Winterford | Mar 24, 2025 | Gray Dawes News, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
by Callum Winterford | Feb 24, 2025 | Gray Dawes News, Industry News, Offline, Online
The Institute of Travel Management (ITM) have released their 2025 Trending report which explores the priorities and expectations of business travel buyers and suppliers for the year ahead. In this article, we take a look at the key takeaways from the report and find out how they might shape the future of the industry over the next 12 months.
by Callum Winterford | Feb 19, 2025 | Data, Day in the Life, Gray Dawes News, Online, Travel Apps
With a career in Data Science that started in the supply chain industry and blossomed in the world of business travel, Karan Pandya knows a thing or two about the technical intelligence behind great companies. From researching new technology to solving global business problems with the power of data, Karan has a genuine passion for Data Science and a love for all things machine learning and AI. In this article, we chat with Karan about his day-to-day responsibilities as a Data Science Engineer at Gray Dawes Travel, his ultimate career highlights, and what it takes to work in Data Science.
by Callum Winterford | Feb 13, 2025 | Gray Dawes News, Online, Sports, Sustainability, Travel Talks
Want to learn how your organisation can build a greener sports travel programme? Watch our Head of Sports Operations, Jonathan Hutton, and special guest Josh Rudd, Diversity, Inclusion, and Social Responsibility Manager at Aquatics GB, discuss the important questions surrounding sustainability in sports travel in episode 1 of our Ask the Experts webinar.
