New year, new TMC? We take a look at the main considerations to bear in mind when choosing the right travel management company to help you transform your business travel in 2019.
Whether your New Years resolution is to spend less time hunting for the cheapest flights online, or perhaps you’re aiming to get more organised with the financial side of your corporate travel? Working with a TMC can help you. Perhaps you already work with a TMC but aren’t happy with the service you’re receiving? What should you bear in mind when you start searching for the right travel management company? Let’s take a look.
Define your travel policy
Every TMC has something unique to offer, and it’s down to you to decide what qualities to prioritise depending on what best suits your individual business needs. The easiest way to start deciding on your priorities is to create a travel policy. Make sure you speak to all areas of your business to understand how business travel affects different departments and what they’d like to improve or change. Once you have a clearly defined travel policy, you’ll be able to align your main objectives with the offerings of different TMCs to find the best fit for you.
Do your research
Each TMC has something different to offer, whether that be their own bespoke booking app allowing you to book your travel on the go, to a large 24/7 call centre of agents. Is a TMCs focus on technology, service, or maybe streamlined invoicing? Do as much research as possible at this stage, before you start streamlining your main contenders.
One size does not fit all
It’s worth thinking about your own position in the market when it comes to choosing a TMC. Think about your annual travel spend – do you think it’s big or small comparatively speaking? Would you rather be a big fish in a small pond or a small fish in a big pond? There are, naturally, pros and cons to both. If you’ve got a bigger annual spend compared to other companies a TMC is looking after, you’re probably more likely to have multiple agents dedicated to handling your account. However, as a small fish in a big pond, you may benefit from working with more established and experienced agents.
Where are your competitors?
It’s worth thinking about industry-specific TMCs – those who claim to be experts or at least have plenty of years’ experience arranging travel for a particular industry. Whether you’re able to ask around or do some research online to discover which TMCs cater specifically to your industry, it’s something worth considering, especially if you think your industry has more unique requirements and needs.
After carefully considering the above pointers, you’ll hopefully be in a better place to start making an informed decision about who you’d like to work with. If you’re currently in the decision-making process and would like to find out more about what Gray Dawes Group can offer you, take a look here or feel free to get in touch with our friendly team here.