ENTERPRISE ACCOUNT MANAGER

• Develop positive client relationships through close regular contact and planned meetings with all clients in your assigned portfolio
• Implement and maintain bespoke client account development plans
• Understand the overall strategic importance of each account within the wider Gray Dawes business.
• Conduct formal review meetings with each client, following the specified format either face to face or via video conferencing.
• Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme.
• Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM so that it can be tracked.
• Produce and analyse meaningful business intelligence reports for delivery to the client and Gray Dawes Group.
• Proactively highlight to clients the value being provided by their travel programme
• Utilise data and feedback to highlight opportunities for cost saving to the client and overall service enhancement.
• Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
• Proactively work to enhance the commercial position of each account through product promotion, selling additional services, paid services, fee optimisation and consultancy.
• Actively promote technology to clients including online booking, expense management, online MI and in-house developed technology.
• Provide client online and technology training as required.
• Work with colleagues across the business to deliver solutions to solve problems and matters arising.
• Promote company supplier relations policies.

• Endeavour to Use Good Judgement at all times.
• Deliver to clients the very highest level of service.
• Work to always have the best interests of Gray Dawes at the fore.
• Identify and report any potential clients at risk immediately to Lead Account Manager: Mid-Market.
• Have a commercial mind-set to proactively enhance the financial and income position of each client.
• Display in action the Gray Dawes Mission, Vision and Values in both external and internal interactions and communication.
• Have a solve for the customer approach.
• Work in proactive manner with colleagues in the Account Management and wider business teams.
• Leverage data within decision making processes.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Attend staff meetings and training sessions as required.
• Provide weekly activity feedback in written and verbal form to the Lead Account Manager – Enterprise.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.

Experience

Essential:

• 5+ years account management experience with a TMC working with larger clients + £1m.
• Experience working with and building multi-level client relationships including with client c-suite.
• Building and executing plans which drive client value and develop customer accounts.

Desirable:

• Knowledge of working with clients across multiple global markets.
• Experience working in a selling environment.
• Experience developing accounts to drive revenues.

Qualifications

Essential:

• GCSE English and Maths (equivalent), c / 5 or above.

Skills / Knowledge

Essential:

• Account Planning.
• Customer Service to the highest level.
• Knowledge of working day to day within a CRM system.
• Knowledge of working with and interpreting business intelligence reports / management information.

Desirable:

• Proficiency in Excel including Pivot Tables and look ups.
• Use of Microsoft Power BI and Dynamics.

Ability / Aptitude

Essential:

• Account Planning.
• Ability to solve problems using good judgement and think independently.
• To work to strict deadlines.
• Organised and methodical.
• Have a commercial mindset.
• Ensure that the job always gets done and client is responded to.

Special Requirements

Essential:

• Flexibility to travel extensively within the UK where reasonable notice is provided by the client / company.