CASE DESCRIPTION
Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more travel online
OUR AIM
Achieve an overall online target of 80% from 40%
Individual targets for each travel element i.e. Domestic Air 75% and UK rail 85% to identify areas of success and areas for improvement
Encourage advance purchase of rail tickets and reduce ticket on departure bookings
Educate bookers to ‘think smarter’ and plan and book flights further in advance
Educate bookers on different types of rail fares
Encourage booking more restricted tickets
Mandate all point to point, Domestic and European Flights, Hotels and UK rail to be booked online
THE PLAN
A bespoke online training programme was put into place, designed to reflect GAB’s travel profile and authorisation processes.
REPORTING AND STATISTICS
Gray Dawes provided detailed reporting that identified any bookings that should have been made online and which booker made the reservations, this made it easy to identify adverse trends and any potential training issues.
Visual guilt (an alert facility built into gdbookonline) played an important part in reducing costs. Highlighting to the user when the cheapest fare hadn’t been selected.
COMMUNICATION
Positive communication was key throughout and in addition to regular travel alerts and bulletins, Gray Dawes hosted quarterly forums to share figures and demonstrate ways to save money.
ACHIEVEMENTS
£168,000 savings made in 2 years.
Achieved online adoption target of 80% in first year
Increased online adoption to 88% second year.
Increased online rail bookings to 94%
Changed bookers behaviour through education and communication
MORE CASE STUDIES
HOTEL SAVINGS
Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here … Learn More
IMPLEMENTATION
JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel … Learn More
MEDICAL SERVICES
Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More
CONSULTING
Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting.… Learn More
TRAVEL TEAM
Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More
RISK MANAGEMENT
On 22nd May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More
STRATEGIC MANAGEMENT
Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More
ACCOUNTANCY
Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the… Learn More
WEALTH MANAGEMENT
Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More
CUSTOMER SERVICE
Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. Learn how we acted quickly … Learn More
START YOUR NEW
JOURNEY NOW …
WE ARE ALWAYS AVAILABLE
Monday to Friday, 24 hours a day!