Stability is of vital importance to the successful operation of our business, however from time to time incidents occur that are out of our control, for which we ensure we are fully prepared.
On 13th June 2018 a manhole cover exploded outside our London office, the building was fully evacuated and lost power. Whilst the police investigated, the office remained closed for the rest of the day.
OUR IMMEDIATE RESPONSE
We immediately put a telephone and email forward in place that ensured no client was disrupted by the temporary closure of our London office an automatic forward occurs so calls from clients are answered by a team at an alternate Gray Dawes office.
HOW WE SOLVED THE PROBLEM
We implemented a scalable cloud based telephone system which enables us to re-route calls quickly and efficiently with no downtime. The only difference that our London served clients may have experienced was a different voice at the end of the phone.
Our continuity plan came in to full effect enabling us to seamlessly continue to service our clients.
“Calls were answered within 5 rings and all emails were responded to within 2 hours as per our SLA.
It was business as usual, we have many London office home workers and the lines were diverted to Colchester so there was no impact to customers”
MORE CASE STUDIES
Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe…Learn More
Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here … Learn More
JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel … Learn More
Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More
ONLINE COST SAVINGS
Maximising travel savings through increasing online adoption. Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online … Learn More
Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More
On 22nd May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More
Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More
Using a third party supplier we are the first to hear about any travel disruption around the world whether it be air, rail or sea, we then share this information with our clients so they know too … Learn More
Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More
Recently a travel booker of one of our clients encountered numerous challenges with their current supplier, when trying to arrange travel for a student. Learn how we acted quickly .… Learn More