High Touch
a boutique white-glove service___________________________________________________________________________
At Gray Dawes weโre not just here to deliver the best fares, the most innovative
itineraries or the most experienced consultants. Weโre here as an extension of
our clientsโ own organisations โ their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients,
their culture, their brand values and business objectives. Our client-driven
strategy is fundamental in helping us craft solutions which truly exceed the needs
of todayโs business traveller, delivering an experience which consistently delights
our customers.
HIGH TOUCH
A BOUTIQUE GLOBAL SERVICE FROM REAL PEOPLE.
At Gray Dawes weโre not just here to deliver the best fares, the most innovative itineraries or the most experienced consultants. Weโre here as an extension ofย our clientsโ own organisationsย โ their out-of-house travel department.
We achieve thisย because of the depths we go to in understanding our clients, their culture, their brand valuesย and business objectives. Our client-driven strategy is fundamental in helping us craft solutions which truly exceed the needs of todayโs business traveller, delivering an experience which consistently delights our customers.
PERSONAL SERVICE
small dedicated team
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 20 seconds
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
PERSONAL SERVICE
Unquestionable and award-winning quality
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.
Our innovative delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock – when they need us, where they need us.
For us, ‘out of hours’ simply isn’t a thing. In any working day, our UK offices hand over to our USA offices, who in turn pass the baton to our Australia offices. This ensures our clients are always looked after by Gray Dawes staff who share a single technology solution and a single brand promise – to do things better.
Confidence is Key
We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isnโt just tailored to exceed your expectations, itโs guaranteed to make you smile.
Content is King
With the most flight, hotel, rail and car hire options out there, youโll be spoilt for choice. Thatโs why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But itโs not about quantity over quality, which is why our solutions are completely agile to your needs.
WE TRAVEL WITH YOU
Before, during and after every trip, we’re your constant travel companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how weโll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Duty of Care and Traveller Tracking is taken to a whole new level with our awesome TripSure technology..
Thoughtful Onboarding
Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.
Insightful Consulting
Gray Dawes Consulting can help you save up to 22% on your programme. Weโll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
Analytical Reporting
Youโll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
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Travel Talks – LGBT+
In this episode of our award-winning webinar series, Brit Clayton,ย Gray Dawes Travelโs Diversity and Inclusion Manager, and Sophie Taylor, Chief Technical Officer, discuss their own business travel experiences and share ๐๐ผ๐ฝ ๐๐ถ๐ฝ๐ ๐ณ๐ผ๐ฟ ๐๐๐๐ง+ ๐๐ฟ๐ฎ๐๐ฒ๐น๐น๐ฒ๐ฟ๐, helping you navigate the world with confidence.
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Unlocking the Future of Business Travelย For too long, business travel has been misrepresented as the exclusive domain of C-Suite executives and international flights. But the Business Travel...
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