The Ultimate Business Travel Glossary
A comprehensive overview of the business travel industry terms, phrases, and acronyms you might encounter as a travel professional or corporate traveller.
Travel Talks – How To Reduce Business Travel Costs
In this episode of our award-winning webinar series, account managers Emma Meredith and Julie Oliva share their experience and offer practical guidance on how to save money on business travel. If you’re looking to cut costs in your corporate travel programme, this video is for you!
Top Tips to Writing a Travel RFP
Creating a Request for Proposal (RFP) for business travel can be complicated. Done right, it grants you access to excellent suppliers, unlocks better cost savings, and results in smoother travel experiences for you and your travellers. In this article, we give our top tips for putting together an RFP from internal alignment and building a shortlist to preparing the document and presenting it with confidence.
6 Signs You Need a TMC
As your company grows, so do the demands of managing business travel. What once worked for a small team can quickly become a logistical headache – missed savings, compliance gaps, and limited support for employees on the move. This article outlines six clear signs it’s time to partner with a TMC. From rising travel costs and missed duty of care obligations to the complexities of international expansion, we’ll explore how a TMC can bring structure, savings, and peace of mind to your business travel programme, so you can focus on growth while your TMC handles the rest.
What Does Good Customer Service Look Like?
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
Top Insights from the ITM Trending Event 2025
The Institute of Travel Management (ITM) have released their 2025 Trending report which explores the priorities and expectations of business travel buyers and suppliers for the year ahead. In this article, we take a look at the key takeaways from the report and find out how they might shape the future of the industry over the next 12 months.