GOOD THINGS
Come in Threes
Service ✓ Innovation ✓ Value
PERSONAL SERVICE
Small dedicated teams
24/7 – 365
Around the clock the service
FAST RESPONSE
Calls answered within 3-5 rings
CRISIS MANAGEMENT
24-hour emergency assistance
MAXIMUM CHOICE
Minimum 3 fare options in 2 hours
POLICY AUTOMATION
Automated policy compliance
PERSONAL SERVICE
CONFIDENCE IS KEY
We take the time to understand you.
From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
MAXIMUM CHOICE
You’ll be spoilt for choice.
With the most flight, hotel, rail and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
GREATER THAN THE SUM OF OUR PARTS
We don’t just specialise in business travel you know.
We’re part of the Gray Dawes Group, an organisation with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that’ll never be forgotten, then we’ve got you covered.
CUTTING EDGE INNOVATION
YOURTRIP
Our Online Booking Tool
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web, NDC and supplier rates in a simple and intuitive interface.
PORTAL
Complete Travel Management
A secure and client-tailored environment in which travellers, travel arrangers and travel managers can easily access our entire suite of online travel tools and technologies, all from a single sign-on.
YOUR TRAVEL COMPANION
DEDICATED ACCOUNT MANAGER
With you all the way.
Your dedicated Account Manager will uncover what value means to your business and create a programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs. You’ll also be part of a wider community and benefit from the partnerships we build with suppliers.
ANALYTICAL REPORTING
Making sense of the numbers.
Thanks to our easy-to-use and innovative YourData platform – accessible through PORTAL – you’ll have a huge selection of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, sustainability and service.
LATEST FROM OUR BLOG
Getting the Most from Procurement Portals When Selecting Your TMC
Procurement portals are now a common way to run Travel Management Company RFPs, offering structure and consistency for procurement teams. But when portals are poorly configured, they can unintentionally limit supplier responses, create unnecessary friction, and make it harder to assess what truly differentiates one TMC from another.
Based on extensive experience responding to portal-based RFPs, this guide from Gray Dawes Travel shares nine practical ways travel managers and procurement leads can attract higher-quality responses, improve evaluation, and achieve better outcomes from the process.
Work Stays Made Easy
As winter fades and brighter days arrive, it’s the perfect time to plan ahead for a successful season of business travel. With over 800 Premier Inn hotels across the UK, you’re always close to your next meeting, conference, or event. From city centres to business hubs, enjoy convenient locations, comfy beds, blackout curtains for great sleep, and the option to upgrade to Premier Plus for extra comfort. Start your day with an unlimited breakfast, wind down with delicious on-site dining, and save with meal deals. Book early for the best value, flexibility, and stress-free stays wherever work takes you.
What to Do if Your TMC is Acquired
When your travel management company is acquired, the impact goes far beyond industry headlines. From technology changes and service disruptions to pricing uncertainty and contract implications, a merger can fundamentally reshape your corporate travel programme. This guide helps travel managers understand what’s really changing, the critical questions to ask their TMC, and how to assess whether staying or exploring alternatives makes the most strategic sense. With a clear framework for evaluating technology, service, costs, and stakeholder needs, you’ll be better equipped to protect programme value and move forward with confidence.