Good Things
Come In Threes______________________________________________________________________
SERVICE • INNOVATION • VALUE
These are the pillars upon which we base our entire delivery model.
After decades as one of the UK’s leading independent TMCs, we’ve
built an enviable reputation for excellence, of which we are fiercely
proud. Put simply, through unquestionable quality, we deliver a
better business travel experience by always being there for our
clients, whenever and wherever they need us.
GOOD
THINGS
COME IN THREES
SERVICE. INNOVATION. VALUE.
These are the pillars upon which we base our entire delivery model.
After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience, 24/7.
WHY US?
Three reasons why Gray Dawes' award-winning service is the right travel fit for your organisation...
PEOPLE
Boutique Service
A personal touch delivered by real people with a passion for travel.
TECHNOLOGY
Awesome Tech
Intuitive travel apps and beautiful booking tools designed to delight.
CONTENT
Value and ROI
We deliver the widest choice and the best rates and fares available.
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PERSONAL SERVICE
small dedicated teams
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 3-5 rings
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
PERSONAL SERVICE
Unquestionable and award-winning quality
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.
Confidence is Key
We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
Content is King
With the most flight, hotel, rail and car hire options out there, you’ll be spoilt for choice. That’s why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
CUTTING EDGE INNOVATION
Who said booking travel had to be stressful?
Our proprietary travel technology is totally flexible and completely tailored to your organisation. We’ve partnered with the market-leaders, Atriis, to create YourTrip – a powerfully versatile yet rewardingly simple booking engine.
Because that’s how it should be.
Whether offline or online, agent managed or client self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
YOUR TRAVEL COMPANION
Before, during and after every trip, with with you all the way.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Thoughtful Onboarding
Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.
Insightful Consulting
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
Analytical Reporting
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
LATEST FROM OUR BLOG
Artificial Intelligence in Business Travel
From intuitive chatbots to predictive analytics, AI offers businesses significant efficiencies and raises important questions around data privacy, ethics, and sustainability. At Gray Dawes Travel, we’re embracing AI, but understand that it needs to be done responsibly. In this article, we explore the negative impact of AI, how we, as an organisation, can mitigate these impacts, and look to the future of the technology and how it might enhance travel.
A Day In The Life of the Head of IT Operations
It wouldn’t be too outlandish to suggest that Colin’s IT career started in the seaside arcades of Margate. Now Head of IT Operations at Gray Dawes, Colin has had a long and varied career defined by the rapidly changing face of technology. In this article, we chat with Colin about his day-to-day responsibilities as the Head of IT Operations at Gray Dawes Travel, his ultimate career highlights, and what it takes to be a leader in the industry.
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