To ensure the continuous development of relationships and achievement of commercial objectives for clients in your defined portfolio of accounts spending broadly between £0K – £500K
Ensure that client companies are accessing the full range of Gray Dawes’s products and services. Understand the client’s unique travel management requirements to deliver and articulate value in every element of their requirements.
Responsible to: Head of SME Accounts
Develop positive client relationships through close regular contact and planned meetings with all clients in your assigned portfolio.
Implement and maintain client development plans.
Conduct formal review meetings with each client, following the specified format.
Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM so that it can be tracked.
Produce and analyse meaningful business intelligence reports for delivery to the client and Gray Dawes Group.
Utilise data and feedback to highlight opportunities for cost saving to the client and overall service enhancement.
Proactively highlight to clients the value being provided by their travel programme.
Understand the commercial status of client contracts, including their value, billing arrangements and renewal.
Actively promote technology to clients including online booking, expense management, online MI and in-house developed technology.
Provide client online and technology training as required.
Work with colleagues across the business to deliver solutions to solve problems and matters arising.
Promote company supplier relations policies.
Manage the Account Management Inbox when required.
Flexible approach to support the team with projects when required.
Work with Sales team to present Gray Dawes Group to new customer.
Endeavour to Use Good Judgement at all times.
Deliver to clients the very highest level of service.
Work to always have the best interests of Gray Dawes at the fore
Display in action the Gray Dawes Mission, Vision and Values in both external and internal interactions and communication.
Have a solve for the customer approach
Work in proactive manner with colleagues in the Account Management and wider business teams.
Leverage data within decision making processes
Adhere to all relevant policies, operating procedures and standards at all times.
Always work with due care and attention to ensure the personal safety of yourself and others.
Attend staff meetings and training sessions as required.
Provide weekly activity feedback in written and verbal form
Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
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