ACCOUNTANCY

Quick and effective implementation of an online booking tool for rail reservations

CASE DESCRIPTION

Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the client’s staff to ensure high levels of adoption from day one. Also, we put together an online support structure to enable quick and easy tool support should any queries or issues arise.

THE DETAILS

V

11 UK office locations

V

30,000+ annual transactions

V

272 active travel bookers

V

Supply of onsite rail ticket printer

V

Online system implementation

V

Travel policy integration

V

Introductory and ongoing booker training

TRIAL SUMMARY

The urgency of our approach was driven by the client and we were chosen due to our ability to implement a fully operational online system within six weeks.

This included training sessions, booker forums and comprehensive user documentation for all active bookers.

FEEDBACK

Just a quick email to say thank you for all your hard work and dedication over the last few weeks. I know that this project has certainly not been straight forward, and without your support, flexibility and tenacity we wouldn’t have pulled it off. – HR Manager

ACHIEVEMENTS

N

Immediate 27% reduction in average rail fares through increased cost awareness (visual guilt)

N

Quick and tailored implementation process with no additional charges

N

Current online utilisation stands at 98.9% (from 0% case)

N

All bookings in line with travel policy and authorisation protocols

N

Access to industry leading tool: functionality, speed and stability

N

Continual provision of training; new bookers, refresher and system update

N

Enhanced Management Information reports including declined savings

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