Our task was to move the management of travel to a centrally managed process through Gray Dawes effectively managing costs, supplying a robust and comprehensive round the clock service, gaining travellers and bookers buy in, after doing it so long in house.

  • Flights

  • Accommodation

  • Full Visa Assistance

  • Traveller Location Reporting

  • Transactions are increasing 20% year on year.

We consolidated and analysed management information looking for fare/rate negotiation opportunities. This led to the full renegotiation of a preferred hotel programme.

A rigorous travel policy was created, discussed and then implemented for all business travel transactions. KPIs were agreed and reported against in full through Management Information.

A communication campaign was devised and distributed to communicate to the client’s travellers and bookers the move to a centrally managed travel management service and crucially the benefits that such a change would bestow onto them as individuals as well as the business as a whole.


  • Fees £46k, demonstrable savings achieved £125k

  • £30k split ticketing saving

  • £12k negotiated airfare saving

  • £52k of free British Airways flights accrued

  • £15k of free Star Alliance flights accrued

  • £5k “waivers and favours” savings

  • Up to 50% saving on consular fees

  • £11k saving through online booking communication drive

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