door Callum Winterford | jun 26, 2025 | Geen onderdeel van een categorie, Industry News, Offline, Personal Interest
Held in the huge conference halls of ExCeL London, the Business Travel Show Europe 2025 was a sparkling celebration of the innovation within the industry, and we at Gray Dawes were proud to be at the beating heart of it all. In this article, we take you behind the scenes of the show, reflect on a few eye-opening days, and share how Gray Dawes continues to lead the way with our Always On approach to delivering High Touch, High Tech, and High Content service at every stage of a business trip.
door Callum Winterford | jun 17, 2025 | Air, Geen onderdeel van een categorie, Industry News, Offline
ITA Airways, Italy’s flagship carrier, has expanded significantly since we last spoke with them. They now operate as far east as Tokyo and as far west as San Francisco. In this article, we chat to ITA Airways about their integration with Lufthansa Group, their commitment to sustainable travel, their Volare points program, and much more.
door Callum Winterford | apr 18, 2025 | Day in the Life, Geen onderdeel van een categorie, Industry News, Offline, Personal Interest, Travel Tech
It wouldn’t be too outlandish to suggest that Colin’s IT career started in the seaside arcades of Margate. Now Head of IT Operations at Gray Dawes, Colin has had a long and varied career defined by the rapidly changing face of technology. In this article, we chat with Colin about his day-to-day responsibilities as the Head of IT Operations at Gray Dawes Travel, his ultimate career highlights, and what it takes to be a leader in the industry.
door Callum Winterford | apr 9, 2025 | Geen onderdeel van een categorie, Guide, Offline, Personal Interest, Tips and Tricks
How can you keep your travellers happy before, during and after a trip? What steps can you and your TMC take to ensure that their experiences on the road are healthy and relatively stress-free? In this practical guide to traveller wellbeing, we take a deep dive into how travel bookers can better support employees both away on a work trip and when they come home.
door Callum Winterford | mrt 24, 2025 | Geen onderdeel van een categorie, Industry News, Offline, Online
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.
door Callum Winterford | mrt 19, 2025 | Geen onderdeel van een categorie, Guide, Industry News, Offline, Tips and Tricks
Networking is more than just handing out business cards and hoping for the best. What works in New York might fall flat in Tokyo. A firm handshake may seal a deal in Germany, but in the Middle East, it’s the trust built over coffee and conversation that truly matters. In this guide to better international networking we help you build more meaningful and longer lasting connections—no matter where your business takes you.
