WELCOME
TO BETTER BUSINESS TRAVEL
Hello! We’re delighted NCC Group has chosen Gray Dawes to be your new travel partner.
To help you with your business travel management, we’ve created this web page. It’s packed full of useful information, videos, tutorials, links, downloads and more… all designed to guide you in booking and managing corporate travel for NCC Group. This handy reource will always be here for you, providing all you need to know about your Gray Dawes Travel solution.
This is what better business travel looks like!
PERSONAL SERVICE
small dedicated team
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 3-5 rings
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
HIGH TECH
Intuitive travel apps and beautiful booking tools designed to delight.
HIGH TOUCH
A personal touch delivered by real people with a passion for travel.
HIGH CONTENT
We deliver the widest choice and the best rates and fares available.
YOUR TRAVEL TEAMS
Travelling With You
Before, during and after every trip, we’re with NCC Group all the way.
Hello and welcome to Gray Dawes.
My name is Dan Fido and I’m delighted to introduce myself as NCC Grouop’s dedicated Account Manager. You can be confident that the service you get from us isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile. Think of us as an extension of your own organisation; the out-of-house NCC Group travel team!
My role as your travel partner is to uncover what value means to NCC Group and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you also get from Gray Dawes is status and affiliation with the best TMC in the business. Enjoy being part of a wider community and benefit from the partnership we build.
Happy travels!
Dan Fido | Your Account Manager
Your Global Travel Teams
Podcast Now Available
Our Travel Talks webinar series is now available to listen to as a podcast on Spotify, Apple Podcast and Google Podcasts. Simply pick your preferred platform and subscribe to be kept up to date. Listen to these great insights at home, on a flight, in the car – wherever and whenever’s convenient for you.
YOUR TRAVEL TECHNOLOGY
single platform solution across offline and online for improved content, enhanced service and a better travel experience
YourTrip
Online Booking Tool
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web and supplier direct (NDC) rates in a simple and intuitive interface.
Portal
Complete Travel Management
A secure and client-tailored environment in which travellers, travel arrangers and travel managers can easily access our entire suite of online travel tools and technologies, all from a single sign-on.
Portal
Complete corporate travel management at your fingertips
Portal – our proprietary personalised travel management platform – is designed to be the very heart of our service offering.
Portal provides a single personalised environment from which you and your travellers, travel arrangers and travel managers can easily access our full suite of online travel tools and technologies, including traveler profiles, trip information, online booking, duty of care information, data and much, much, more.
Portal has been designed to be easy and intuitive to use and is fully cloud secure. To ensure simple mass deployment, and to encourage high levels of adoption and satisfaction, Portal can be accessed via single sign-on – removing the need for users to have to remember yet another username and password combination!
YourTrip
Your online booking tool for business travel
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web, NDC and supplier direct rates in a simple and intuitive interface, YourTrip is the easy to use online booking tool that’ll help get you to wherever you want to go.
Follow The Sun
We’re always on for you, when you need us and where you need us
The old ‘out of hours’ service offering is now a thing of the past. In fact, Gray Dawes doesn’t have an out of hours operation. That’s because we are ALWAYS ON, no matter where and when in the world you are.
Our unique ‘follow the sun’ service model is achieved via our four core Gray Dawes locations: USA, UK, Australia and the Netherlands. Each operation hands over to the next around the clock, meaning a seamless Gray Dawes service to our clients with consistent service levels, technology, data and care.
Now LIVE!
Let’s book some business travel.
Access to Gray Dawes is available from NCC May Apps
TUTORIALS
UK Training Session
European Training Session
USA Training Session
DROP-IN SESSIONS
Save your seat at our live training events
You’ll be able to use these sessions to ask anything, from the basics of how to book a flight, hotel, rail and car hire etc., both via your dedicated Travel Team and using our online booking tool, YourTrip, through to learning more about the wealth or products and services you now have at your disposal, including PORTAL – all part of the Gray Dawes Travel solution.
Look out for more details of the Drop-In sessions, coming via the NCC Group internal communications.
HOW TO videos
Portal and YourTrip
Step by step guides to your new travel tools
We’ve created a range of short tutorial videos and PDF quick-start guides which will help get you get up and running with Portal and YourTrip in no time. There are videos covering everything from adding and updating traveller profiles to booking flights, hotels, rail, car and much more.
And did you know that YourTrip is the same system software that your Gray Dawes Travel Team uses, so whether offline or online, agent managed or self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
TRAVEL TALKS
Our regular webinar series, Travel Talks, discusses all things business travel in an informal, chat show style format. Episodes cover everything from top tips on saving money in your corporate travel programme to how to be the best business travel booker, corporate travel sustainability to unravelling the mysteries of NDC.
PRODUCTS
WHO WE ARE
THIS IS GRAY DAWES
Unquestionable and award-winning quality
Our proprietary travel technology is totally flexible and completely tailored to your organisation. We’ve partnered with the market-leaders, Atriis, to create YourTrip – a powerfully versatile yet rewardingly simple booking engine.
Because that’s how it should be.
Whether offline or online, agent managed or client self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
GREATER THAN THE SUM OF OUR PARTS
We don't just specialise in business travel you know.
We're part of the Gray Dawes Group, an organisation with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that'll never be forgotten, then we've got you covered.
Whether it’s finding the perfect meeting space for your next sales team get-together, creating the wow factor for your company conference or everything in between, you’re in the right place.
Gray Dawes Events are part of the Gray Dawes Group – one of the UK’s largest independent travel management companies. With specialist, award-winning divisions providing tailored services for business travel, luxury leisure travel and meetings & events (that’s us!), we enjoy all the benefits that brings, both in terms of buying power and industry clout.
LATEST FROM OUR BLOG
Travel Talks – How Corporate Travel is Becoming More Personalised
Business travellers are demanding – and expecting – much more personalised travel experiences. We’re joined by United Airlines to examine how the industry is evolving in order to deliver unique services and experiences for corporate travellers, based on their individual preferences, selections and destinations.
The ROI of Business Travel
Business travel is often viewed as a cost to manage, especially in uncertain economic times, but when approached with clear intent, it becomes a powerful driver of business success. Purpose-driven travel strengthens relationships, accelerates revenue opportunities, and enables collaboration in ways that virtual interactions cannot fully replicate. By focusing on value rather than volume, organisations can unlock long-term growth, improve operational efficiency, and ensure every trip contributes meaningfully to strategic objectives.
How Leakage Can Derail Your Travel Programme (And How to Stop It)
Preventing leakage is a vitally important step in ensuring your travel policy works effectively and stands the test of time. In this article, we take a closer look into the causes of leakage and give practical advice on what you can do to prevent it.