Online or Offline

Where does the future of business travel lie?
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The Covid crisis has brought the question of how your travel bookings should be serviced under greater scrutiny. Regularly changing regulations and border closures mean that many bookings now require some hand-holding in a way they did not before.

Recent years has seen many corporates shift their travel programme from offline to online in order to drive savings, but has that now been reversed?

The rise of online travel management platforms has also led corporates to question whether there should be a gap between online and offline transaction fees.

In this podcast, our own Gray Dawes COO Dave Bishop discusses the question of online versus offline with Adrian Witschi (global lead travel, expense and card programs at Mondelez), Carlos Delatorre (chief revenue officer of TripActions) and Leigh Cowlishaw (global supplier partnership director of the Advantage Travel Group).

And for business travel updates on the go, be sure to check and follow YourCast – our brand new podcast for all things business travel. Search Gray Dawes YourCast wherever you get your podcast of click on the following links:



IMPORTANT - if you're using the NHS Covid Pass app as proof of your vaccination status, please ensure that the name shown on the app is exactly the same as how your name appears on your passport.

Under a pilot scheme held by British Airways, Virgin Atlantic and Heathrow Airport, around 250 fully vaccinated passengers on selected flights from New York, Los Angeles, Jamaica and Athens earlier this month presented their COVID status using paper or digital formats before boarding a plane. 99% of their documents were verified as authentic, with just two passengers rejected.

NHS Covid Pass app

In one case, there was a discrepancy between the name on their vaccine card and the name on their passport. Another involved someone who had been fully vaccinated less than 14 days before travel.


To help you navigate the changes of business travel, we’ve created the brand-new Traveller Toolkit. This invaluable online resource is packed full of easy-to-use guides and checklists for every stage of every journey. We detail exactly what you need to know and do before, during and after your trip.

You’ll also find innovative and interactive virtual trips, which walk you through each step of  being at the airport, on the train and in the hotel. You can even check the travel restrictions and health status of your destination with our comprehensive COVID-19 Country Tracker, updated five times daily to ensure you have the very latest information to help keep you and your travellers safe.

Travel is changing. But with common sense and a good TMC behind you, travellers should have the confidence to once again take to the skies. It’ll soon be business as (un)usual.