In 2019, our CEO Suzanne Horner was honoured as one of Business Travel News’ 25 Most Influential People in Business Travel.
The list of 25 was identified by the BTN editors, after time spent tracking the trends and events impacting the corporate travel industry, as well as those who have influenced traveller behaviour.
MAKING A CHANGE
Suzanne is transparent about why she stood to lead the United Kingdom’s Guild of Travel Management Companies, which elected her in summer 2019, as it renamed itself The Business Travel Association. “It was known as an old boys’ club. I wanted to be the first female chair,” she said. “The organization was created 52 years ago. We said many times that we wanted to change, but we did not necessarily demonstrate it. If I’m honest, I didn’t want another bloke running the board.”
Having improved The BTA’s gender balance, Horner is eyeing further change, including increased supplier representation and improved engagement with Millennials and buyers.
Suzanne’s place on this list also represents the wave of U.K. TMC consolidation. Gray Dawes Travel, has made nine acquisitions in three-and-a-half years. During that time, few members of The BTA have neither bought another nor been bought themselves. For example, Suzanne took over as chair from Paul Allan after he sold his company, Ian Allan Travel, to Clarity in May. Meanwhile, Amber Road Travel, the TMC that Clive Wratten quit as chief executive in July to join The BTA in the same capacity, was acquired by Gray Dawes in September.
Before starting her buying spree, Horner felt Gray Dawes, then a £28 million company, needed £100 million in transaction volume to compete effectively. But now, she said, “the goalposts have moved. At £200 million we’re now 12th largest in the U.K. Five years ago, we would easily have been in the top 10.” Horner has focused on buying out owners reluctant to update their technology in the face of New Distribution Capability standards. She expects even more to sell soon, citing the pending end of the private-channel arrangements in which British Airways exempted TMCs from GDS booking surcharges if they committed to NDC development.
SOURCE: Business Travel News
Our Commercial Director, David Bishop, recently joined a panel of experts for the HSBC Commercial Cards Online Seminar to discuss what the future of business travel will look like in a post COVID-19 world. This seminar gave the panel the perfect opportunity to ask their attendees how their businesses were preparing to restart their travel programmes and if they were seeing traveller confidence returning.
As we continue the emergence from lockdown and see international travel gradually begin to resume across the world, we’ve looked at what innovative new technologies are paving the way for safety, more hygienic and efficient travel.
From new first class lounge facilities and features with British Airways, to free global cover for COVID-19 from Emirates; the measures being implemented by airlines to help build traveller confidence mean that international business travel is safely back on the menu.
At the heart of everything we do are our people. We don’t just mean just our employees, but our clients and suppliers too.
At Gray Dawes Group we strive to create an environment which recognises and nurtures a healthy work/life balance – for our staff and clients alike.
By providing our customers with better travel management, they’re able to achieve what they need to by working flexibly, whether in the office, at home or around the globe.