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About Gray Dawes Group
Gray Dawes Group is one of the fastest growing, highly ambitious travel management companies in the UK with £100m+ in sales and 5 UK offices.
Gray Dawes are looking to bring our out of hours in house from Mon-Fri 6pm until midnight, 5 days a week . At the moment we are looking for consultants to cover these hours, and there could be some flexibility.
Our new team would allow our employees to work from our office or from home.
We are looking to achieve an extension of the day office, and for our new team to provide a comprehensive range of travel services tailored to meet the needs of their business.
Purpose of the role
We’re currently looking to recruit experienced Corporate Travel Consultants who would like to work normal business hours from our Colchester office. The Travel Consultant will be representing Gray Dawes Group during the day between the hours of 8:30am-9pm.
Knowledge, skills and experience required
Relevant experience with a corporate travel management company and be fully conversant with Travelport GDS is essential
Ticketing experience would be advantageous
Previous Business Travel bookings experience
Strong destination and geographical knowledge
Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Travelport and in house booking tools.
Adhering and Policing Client profiles & policy’s
Document all actions undertaken accurately within PNR.
Log all calls details correctly for billing purposes.
Assisting customers in a professional and upbeat manner
Understand & execute intricate international airline ticketing
Retrieve and understand company BAR instructions
Basic knowledge of Visas, UK & European Airports and UK Rail system
Handle and overcome objections in a professional yet effective manner
Issuing and Reissuing Tickets. Creating EMD where applicable.
Liaise and Set up bill payments to hotels, arrange any billback issues.
Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company
Handover information at the start and end of each shift if required.
Assist with checking and adhering to quality check guidelines of all reservations.
Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties. (Travel Alerts – Online queue checks – day office emails)
Strong Customer Service skillset
Fluent in English, with strong communication skills both verbal and written
Ability to work in a team and understands good teamwork
Ability to problem solve
Strong attention to detail
Ability to work on own initiative
Highly motivated and enjoy working in what could be a fast-paced environment