CONSULTING"Overall travel spend was reduced by 27% with Gray Dawes Consulting's Programme Optimisation service"
Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting.
22% Reduced average spend on top routes
100% No bookings outside TMC
400% Reduced ot of policy from 40% to 4%
180k Additional savings from preferred supplier programme
Business Focus: UK Market Leader in technology with over 50m in annual revenue.
Based out of Cambridge, serving UK wide.
Number of employees: 10,000+.
Annual travel spend: £6 million
Despite not having a dedicated Travel Manager, ITC’s head of procurement was tasked
with reducing travel spend by 20% in 18months.
In the first six months, ITC negotiated deals with suppliers, updated their travel policy yet the
number of bookings via their TMC was less than 30% of the value shown in their expenses. And of those bookings through the TMC, 40% were non compliant.
“The biggest challenge was changing the attitude of people,” said ITC’s Procurement
Manager. “I had senior management support in terms of policy enforcement but that
didn’t always work. We needed a travel programme that allowed the employee to take
ownership of doing the right thing.”
At the end of an internal review, the company had resolved to identify which traveller
behaviours needed to change the most. They wanted employees to:
• Book through the travel management company
• Proactively engage in continuous improvement of behaviours
• Comply fully to the travel policy
• Adopt spend company like it’s your own mindset
When ITC’s Procurement Manager was made aware of Gray Dawes Consulting
department, he set up a meeting. Gray Dawes Consulting offered a travel optimisation
service which designs and delivers bespoke strategies to meet organisation’s objectives
within the timeframe set.
Gray Dawes first task was assessment. Their experts worked with ITC’s procurement manager
to collate, clean and assess data; speak to key stakeholders (top travellers, bookers and
senior management in procurement, finance and of course travel) to identify realistic saving
opportunities in a menu of nearly 28 potential key performance indicators.
After agreeing on which offered the straightest line to meet ITC’s 20% savings target, next
they mapped out baselines and reporting to allow for accurate and on going tracking.
Realising that previous attempts of change had failed to achieve compliance, Gray Dawes
Consulting developed an integrated communications plan designed to engage travellers
and influence their purchasing behaviours using all available channels. The plan had three
• Identity – Gray Dawes Consulting created a travel programme steering committee
consisting of key bookers and travellers that would create a sense of identity and allow for
proactive evolution of the programme. All the reports produced to track progress were
shared in this open forum and created a sense of competition within departments.
• Wider communication – Gray Dawes Consulting opted for measures which required
interaction. Employees were given logins to the online platform and were involved
in competitions based on finding the lowest fares. Changes in the policy were also
communicated throughout hotspots in office (using used clear, succinct wording and
colourful graphics) and all employees were quizzed online.
• Technology – lastly, Aman tailored Gray Dawes booking platforms (on and offline)
which allowed for seamless integration to the policy and push notifications were regularly
delivered to travellers and bookers.
Average purchase price on travel spend was reduced by 27%, as spend through the TMC
finally aligned with expense reports and compliance to the travel policy achieved a healthy
96%. “We knew what we needed to do but this time we developed a plan to get there
which engaged stakeholders across the business. We achieved it together. It won’t stop
there as the travel committee is already working on improvements for 2020 and beyond with
the help of further KPIs set by Gray Dawes Consulting”.
MORE CASE STUDIES
Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here … Learn More
JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel … Learn More
Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More
ONLINE COST SAVINGS
Maximising travel savings through increasing online adoption. Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online … Learn More
Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More
On 22nd May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More
Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More
Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the… Learn More
Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More
Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. Learn how we acted quickly … Learn More