Fares Specialist
We are currently recruiting for an experienced Fares Specialist to join our expanding team. The successful candidate will have primary responsibility for driving incremental air revenue through extensive fare knowledge.
Location
Any Gray Dawes office
Employment Type
Full time
Department
Supplier Relations
Work Location
Hybrid
Experience Level
Highly experienced
Key Responsibilities
- Quality check long haul quotes from consultant to client. Ensuring best options are included for client and business. Switch selling to company preferred suppliers where appropriate
- Monitor queues to look for any missed opportunities up until departure
- Coordinate with supplier relations to highlight and promote any promotional or sale fares.
- Deliver staff training on fares and selling skills.
- Assist with queries from consultants on refunds, reissues and pricing
- Communicate with staff and/or client when lower fares become available. Rebook and reticket when appropriate
Skills & Requirements
Experience
- Operations Experience
- Proven track record
- Extensive airfare and ticketing knowledge
- Extensive GDS knowledge and multicurrency PCCs
- Internal fares and ticketing training
Attitude & Aptitude
-
Approachable and adaptable
-
Remain calm under pressure
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Ability to act as a Gray Dawes Brand Ambassador
-
Work collaboratively as well as autonomously
-
Act with Integrity
-
Excellent communication skills
-
Ability to multitask
-
Good Business acumen
Skills & Knowledge
- High level of professionalism
- Excellent communicator
- Excellent organisational skills
- Tenacious Team player
- Attention to detail
Qualities
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Ambition, Be Your Best Self
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Tenacity, Do the right thing
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Adaptability, Be flexible
-
Honesty, Tell it like it is
Other Requirements
- Microsoft Excel
- Training experience
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Apply Now
CALL US
(800) 544-1222
EMAIL US
info@gdg.travel
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