ITA Airways, Italy’s flagship carrier, has expanded significantly since we last spoke with them. They now operate as far east as Tokyo and as far west as San Francisco. In this article, we chat to ITA Airways about their integration with Lufthansa Group, their commitment to sustainable travel, their Volare points program, and much more.
Situated just north of the soaring Alps, Munich has a colourful history stretching as far as the 12th Century. Back then, the city was little more than a tiny settlement of Catholic friars named zu den Munchen (“to the monks”). Today Munich is considered a major centre for science, technology, and automobile industries at the heart of one of the country’s richest states, with the city playing host to the headquarters of multinational companies including BMW and Siemens. In this comprehensive guide to Munich for business travellers, we delve deeper into navigating the city’s unique corporate landscape, offer our top tips for getting around, and pick out our top 3 things to see or do to make your trip unforgettable.
It wouldn’t be too outlandish to suggest that Colin’s IT career started in the seaside arcades of Margate. Now Head of IT Operations at Gray Dawes, Colin has had a long and varied career defined by the rapidly changing face of technology. In this article, we chat with Colin about his day-to-day responsibilities as the Head of IT Operations at Gray Dawes Travel, his ultimate career highlights, and what it takes to be a leader in the industry.
How can you keep your travellers happy before, during and after a trip? What steps can you and your TMC take to ensure that their experiences on the road are healthy and relatively stress-free? In this practical guide to traveller wellbeing, we take a deep dive into how travel bookers can better support employees both away on a work trip and when they come home.
Nestled on a north-curving arc of the vast river Seine, Paris is renowned the world over for its history-rich streets, its devotion to fine art and fashion, and its unrivalled menu of gastronomic delights, from melt-in-the-mouth croissants to the sweet taste of French onion soup. The city and broader Paris region is also a significant economic and diplomatic powerhouse at the heart of Europe – its nominal GDP of ~£640 billion in 2021 was the highest in the entire European Union, and 29 companies listed in the Fortune Global 500 call the area home. In this comprehensive guide to Paris for business travellers, we delve deeper into navigating the city’s unique corporate landscape, offer our top tips for getting around, and pick out our top 3 things to see or do to make your trip unforgettable.
What does good customer service look like? For Gray Dawes, travel management isn’t just about our award-winning technology or access to comprehensive travel content – even if these are vitally important to a travel programme. In this article, we spoke to our very own Julie Hamstead-Wallis, an experienced Operations Manager, about what makes good customer service, the importance of building rapport, and how Gray Dawes goes the extra mile to help our clients get the most out of their travel.