CASE DESCRIPTION
After first working with TMG Sport (now GD Sport) during their UEFA European campaign the club approached us to manage their complete travel spend in the summer of 2011 after experiencing poor and inconsistent service from their incumbent, global supplier.
KEY BENEFITS
A single travel provider to manage all the club’s diverse needs
Significant improvement in service and response times
Centralised collection and management of corporate loyalty schemes delivering significant savings
Comprehensive Management Information highlighting spend profile, trends and opportunities for further savings
Travel policy implementation and enforcement
Seamless 24/7 service
SERVICE SCOPE
The Club has a diverse travel need that incorporates the management of a number of differing needs and expectations. This varies from day to day business travel through to complex and demanding team movements:
First team travel including aircraft charter
Full travel management for scouting network
Youth team and trialist travel planning
Day to day travel management for Senior Executives, Commercial and Media teams
Transactions are increasing 20% year on year.
OUR APPROACH
The Club were assigned a dedicated travel team to manage their requirements with experts available to take care of each specific area of their travel needs i.e. business travel expert, group travel expert, team travel expert etc. We have implemented and policed a company travel policy, put in place a robust approval processes that meet the Club’s exact needs. Our experience within the football travel industry enables us to work to specifically tailored systems and processes that ensure we are able to meet, and exceed, their requirements for flexibility and last minute bookings and changes which are synonymous with the football industry.
We are unable to report on actual savings as the previous supplier did not provide Management Information.
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