Out of Hours Consultant
We’re recruiting for a highly experienced Out of Hours Consultant to join our Out of Hours team working remotely. This role will be working 30 hours per week on average, alternate weekends and 2 evenings per week (36 hours) on one week and 4 evenings the alternate week (24 hours).
Location
United Kingdom
Employment Type
Part Time
Department
Operations
Work Location
Home based
Experience Level
3+ years
Key Responsibilities
- Book and confirm flights, cars, hotel, transfers, Eurostar, UK Rail, and any third-party requirements for clients using relevant GDS and in-house booking tools whilst adhering to and policing Client profiles & policies.
- Document all actions taken accurately within the Passenger Name Record (PNR).
- Issue and reissue Tickets, creating EMD where applicable.
- Liaise and set up bill payments to hotels, and arrange any billback required in line with Company policy.
- Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
Skills & Requirements
Experience
- 3+ years of business travel experience.
- Experience using Galileo and/or Sabre
Attitude & Aptitude
- Excellent attention to detail.
- Able to work as part of a team.
- Excellent rapport builder
- Ability to multitask.
Qualities
- Strong and confident customer service.
- Proactive and able to use own initiative.
- Team player and problem-solver.
- Flexible and adaptable to change.
- Highly motivated in a fast-paced environment.
- Calm under pressure.
Skills & Knowledge
- Excellent Fares knowledge & confidence in ticket reissues and exchanges.
- Effective telephone skills.
- Good written communication.
- Active listener with the ability to assist callers in a professional and upbeat manner.
- Over 3 years full-time in a client-facing business travel role (desirable).
Other Requirements
- Able to work independently from home.
- Evening hours up to midnight, including weekends and bank holidays, daytime, and evening shifts.
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Attend staff meetings and training sessions as required.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Maintain flexibility in learning newly introduced job skills and/or changing duties.
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