HIGH TOUCH
A Boutique, White-Glove Service
At Gray Dawes we’re not just here to deliver the best fares, the most innovative
itineraries or the most experienced consultants. We’re here as an extension of
our clients’ own organizations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients –
their culture, their brand values, and their business objectives. Our client-driven
strategy is fundamental in helping us craft solutions which truly exceed the needs
of today’s business traveler, delivering an experience which consistently delights
our customers.
PERSONAL SERVICE
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7. Our innovative delivery model means we provide a truly ALWAYS ON service, caring for our clients around the clock, when they need us, where they need us.
CONFIDENCE IS KEY
We take the time to understand your needs.
From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations; it’s guaranteed to make you smile.
MAXIMUM CHOICE
You’ll be spoilt for choice.
With the most flight, hotel, rail, and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
WE TRAVEL WITH YOU
Before, during and after every trip, we’re your constant travel companion.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Program specifically to underpin how we’ll enhance your travel program and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Duty of Care and Traveler Tracking is taken to a whole new level with our awesome TripSure technology..
THOUGHTFUL ONBOARDING
Our implementation process is always thorough. We leave no stone unturned to ensure your travel bookers, managers, and travelers feel at ease with our systems and delighted with their travel experience.
INSIGHTFUL
CONSULTING
Gray Dawes Consulting can help you save up to 22% on your program. We’ll assist you in spotting trends, analyzing data, and drilling down into the important details of your corporate travel program.
ANALYTICAL
REPORTING
You’ll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, sustainability, and service.
LATEST FROM OUR BLOG
Solving Travel and Expense Management Challenges
Travel and expense management remains a persistent challenge for many organisations. Traveller leakage, policy non-compliance, and fragmented expense processes often create unnecessary costs, administrative burden, and limited visibility over travel spend. These issues not only affect financial control but also increase risk and reduce the overall effectiveness of a managed travel programme.
This guide explores the most common problems businesses encounter when managing corporate travel and expenses and explains how a proactive partnership with a Travel Management Company (TMC) can help solve them. From encouraging adoption of centralised booking tools and enforcing travel policy to integrating modern expense management platforms and improving reporting, the right approach can transform the way your organisation travels – delivering stronger cost control, better data insights, and improved duty of care for your travellers.
Tokyo: A Business Traveler’s Guide
From the moment you step off the plane, Tokyo announces itself as somewhere unlike anywhere else on earth. From trains that arrive to the second and immaculate streets to a unique business culture built on hierarchy and respect, the capital of Japan is an iconic business travel destination. It is also a city of contrasts. Ancient Shinto shrines stand in the shadows of gleaming skyscrapers, and centuries-old tea ceremonies take place just streets from the Tokyo Stock Exchange. In this comprehensive guide for business travellers, we help you navigate Tokyo’s unique business ecosystem, share practical tips for getting around, and highlight our top 3 things to see or do to make your trip unforgettable.
7 of the Most Memorable Hotels From TV and Film
n the movies and on TV, a hotel is rarely just a place to sleep — it’s a stage for drama, comedy, fear, romance and unforgettable encounters. In the BBC Radio 4 feature Seven of the most memorable hotels in film and TV, hosts Ellen E. Jones and Mark Kermode unpack why hotels make such rich settings for storytelling, acting as hermetically sealed worlds where lives collide, secrets simmer and anything can happen.