GOOD THINGS
Come in Threes
Service ✓ Innovation ✓ Value
These are the pillars on which we base our entire delivery model. After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience by always being there for our clients, whenever and wherever they need us.
PERSONAL SERVICE
Small dedicated teams
24/7 – 365
Around the clock the service
FAST RESPONSE
Calls answered within 3-5 rings
CRISIS MANAGEMENT
24-hour emergency assistance
MAXIMUM CHOICE
Minimum 3 fare options in 2 hours
POLICY AUTOMATION
Automated policy compliance
PERSONAL SERVICE
CONFIDENCE IS KEY
We take the time to understand you.
From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile.
MAXIMUM CHOICE
You’ll be spoilt for choice.
With the most flight, hotel, rail and car hire options out there. That’s why we adopt a retailing approach to booking business travel. Agents and clients can see web and NDC content and compare rates side by side with GDS results. But it’s not about quantity over quality, which is why our solutions are completely agile to your needs.
GREATER THAN THE SUM OF OUR PARTS
We don’t just specialize in business travel you know.
We’re part of the Gray Dawes Group, an organization with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that’ll never be forgotten, then we’ve got you covered.
CUTTING EDGE INNOVATION
YOURTRIP
Our Online Booking Tool
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web, NDC and supplier rates in a simple and intuitive interface.
PORTAL
Complete Travel Management
A secure and client-tailored environment in which travellers, travel arrangers and travel managers can easily access our entire suite of online travel tools and technologies, all from a single sign-on.
YOUR TRAVEL COMPANION
DEDICATED ACCOUNT MANAGER
With you all the way.
Your dedicated Account Manager will uncover what value means to your business and create a program specifically to underpin how we’ll enhance your travel program and your business against targeted KPIs. You’ll also be part of a wider community and benefit from the partnerships we build with suppliers.
ANALYTICAL REPORTING
Making sense of the numbers.
Thanks to our easy-to-use and innovative YourData platform – accessible through PORTAL – you’ll have a huge selection of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, sustainability and service.
LATEST FROM OUR BLOG
How to Handle Business Travel in a Crisis
In a perfect world, business travel plans would unfold exactly as they’re supposed to. Reality, however, is far less predictable and crises such as natural disasters, political unrest, or sudden logistical changes can flip a business trip on its head. In this article, we speak to James Challis, Operations Manager at Gray Dawes, about the importance of keeping travellers informed, the benefits of having a well-oiled response strategy, and the power of our TripSure app in keeping travellers safe.
São Paulo: A Business Traveler’s Guide
Planning a business trip to São Paulo? This comprehensive guide introduces you to Brazil’s financial capital. From navigating its major airports and tackling world-famous traffic to understanding business etiquette and staying safe, this guide equips you with everything you need for a successful trip. You’ll also discover how to get around efficiently, where business travellers typically stay and meet, and the top experiences worth fitting into a busy schedule, including iconic landmarks, world-class art, and vibrant neighbourhoods.
The True Value of Face-to-Face Meetings
In an age of video calls and digital collaboration, is business travel still worth it? The data says yes. From closing 37% more deals to building stronger client relationships, face-to-face meetings continue to deliver measurable value that virtual interactions simply can’t match. Here’s why in-person engagement remains one of the most powerful tools in business.