Good Things
Come In Threes______________________________________________________________________
SERVICE โข INNOVATION โข VALUE
These are the pillars upon which we base our entire delivery model.
After decades as one of the UK’s leading independent TMCs, we’ve
built an enviable reputation for excellence, of which we are fiercely
proud. Put simply, through unquestionable quality, we deliver a
better business travel experience by always being there for our
clients, whenever and wherever they need us.
GOOD
THINGS
COME IN THREES
SERVICE. INNOVATION. VALUE.
These are the pillars upon which we base our entire delivery model.
After decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation for excellence, of which we are fiercely proud. Put simply, through unquestionable quality, we deliver a better business travel experience, 24/7.
PERSONAL SERVICE
small dedicated team
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 3-5 rings
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
PERSONAL SERVICE
Unquestionable and award-winning quality
After more than five decades as one of the UK’s leading independent TMCs, we’ve built an enviable reputation of which we are fiercely proud. Put simply, we deliver a better business travel experience, 24/7.
Confidence is Key
We take the time to really understand your needs. From our pool of incredible travel consultants, we then build a dedicated team around you, selecting those with experience in your industry and a personality fit with your culture. That way, you can be confident that the service you get isnโt just tailored to exceed your expectations, itโs guaranteed to make you smile.
Content is King
With the most flight, hotel, rail and car hire options out there, youโll be spoilt for choice. Thatโs why we adopt a retailing approach to booking business travel. Agents and clients are able to see web and NDC content and then compare rates side by side with GDS results. But itโs not about quantity over quality, which is why our solutions are completely agile to your needs.
CUTTING EDGE INNOVATION
Who said booking travel had to be stressful?
Our proprietary travel technology is totally flexible and completely tailored to your organisation. Book flights, hotels, rail and cars to wherever you want, from wherever you are. Versatile, powerful and wonderfully simple to use, the Zeno booking tool is designed to streamline your travel programme.
Because thatโs how it should be.
Totally Digital
100% travel policy compliance is assured, whether the trip is booked by you or your Gray Dawes Travel Team. Offline or online, unique client profiles are built into the YourTrip tool and compliant travel results served as primary options.
A.I. Driven
Automated workflows, booking efficiencies and client communications are supported with an Artificial Intelligence engine which makes hotel and travel recommendations based on machine learning of traveller behaviours.
Synchronicity
Because the YourTrip system is exactly the same for both Gray Dawes Travel consultants and clients, bookings started online can be finished offline. And, of course, all itineraries sync seamlessly with our YourTrip Booker mobile app.
YOUR TRAVEL COMPANION
Before, during and after every trip, with with you all the way.
Your dedicated Account Manager will uncover what value means to your business and create an Extra Mile Programme specifically to underpin how weโll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you’ll also get from Gray Dawes is status and affiliation with the best TMC in the business. You’ll enjoy being part of a wider community and benefit from the partnership we build.
Thoughtful Onboarding
Our implementation process is comprehensively thorough. We leave no stone unturned to ensure your travel bookers, managers and, travellers feel at ease with our systems and delighted with their travel experience.
Insightful Consulting
Gray Dawes Consulting can help you save up to 22% on your programme. Weโll assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
Analytical Reporting
Youโll have a huge range of bespoke information dashboards at your fingertips. But what brings the bar charts to life is our ability to interpret them to drive enhancements across value, safety, sustainability and service.
LATEST FROM OUR BLOG
Johannesburg: A Business Traveller’s Guide
Nestled on the high plateau of the Highveld region, some 1,700 m above sea level, Johannesburg (often called Joโburg or Jozi) is South Africaโs economic powerhouse. Founded in 1886 following the gold rush, it quickly grew into a magnet for commerce, drawing people from across the continent. In this guide, we take you through navigating Johannesburgโs unique business ecosystem, share practical tips for getting around, and highlight our top 3 things to see or do to make your trip unforgettable.
Learnings From the GBTA 2025 Breakfast Table
Featuring industry experts, travel buyers, trade journalists, and a selection of business travel movers and shakers, our casual breakfast event has grown to become the unofficial place to be for those looking to kick off their trip to Denver, Colorado, in style. It’s a breakfast with a burgeoning reputation. Invites to attend have become a hot ticket around the convention grounds – this year, around 70 people joined us to talk about the future of business travel, their hopes for the industry, the top trends and talking points, and everything in between.
Travel Talks – LGBT+
In this episode of our award-winning webinar series, Brit Clayton,ย Gray Dawes Travelโs Diversity and Inclusion Manager, and Sophie Taylor, Chief Technical Officer, discuss their own business travel experiences and share ๐๐ผ๐ฝ ๐๐ถ๐ฝ๐ ๐ณ๐ผ๐ฟ ๐๐๐๐ง+ ๐๐ฟ๐ฎ๐๐ฒ๐น๐น๐ฒ๐ฟ๐, helping you navigate the world with confidence.
GREATER THAN THE
SUM OF OUR PARTS
We don't just specialise in business travel you know.
We're a part of the Gray Dawes Group, an organisation with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that'll never be forgotten, then we've got you covered.
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