What Does it Take to Run a Global TMC?

an honest interview with our CEO Suzanne Horner

The Life of a CEO

  • What drives the CEO of a travel management company?
  • How can you have a successful career in business travel?
  • What might the future of the travel industry look like?

Our CEO Suzanne Horner recently chatted to Paul Richer on the ‘Parlez with Paul’ webinar series from the Travel Technology Initiative (TTI). The candid interview took viewers on a journey through Suzanne’s remarkable career, focusing on her rise through the travel industry ranks and the philosophies for success she defined along the way.

TTI logo

Suzanne spoke openly about her formative roles in travel at Airtours and British Airways and how, in 2011, she joined Gray Dawes with the promise of generating a turnover of £100m in five years. It was a bold statement, but not without conviction. After just four years, Gray Dawes’ turnover increased from £28m to hit the £100m target.

But her ambition didn’t stop there. As a self-confessed straight-talking businesswoman who likes to set tough goals and achieve them, Suzanne has steered Gray Dawes to an annual turnover of £250m and overseen the development of a new, global strategy which focuses on offering a service that ‘follows the sun’.

Watch Now

Watch the interview to hear Suzanne’s advice for aspiring leaders, her take on the future of AI-driven travel technology, and her insights into company growth after acquiring offices in Sydney, Melbourne, and Miami.

TRAVEL TALKS

If you like webinars, then be sure to check out Travel Talks. It’s our very own webinar series in which we discuss all the latest business travel trends and topics.

Each episode offers insight, how-to’s and top tips on subjects such as building traveller confidence, implementing a sustainable travel policy, creating successful corporate travel programmes and more! It’s even available as podcast to listen to on the move.

Related Articles

Tips For Tipping On Your Business Travels

Tips For Tipping On Your Business Travels

When you’re travelling the world on business, nothing creates a flutter of anxiety quite like the question ‘how much are you supposed to tip? It’s even more confusing when you’re outside of your home country and the customs are different. When should you tip, how much, and who do you give it to? Relax… here’s our definitive guide to tipping around the world.

4 Strategies to Score Savings on Sports Travel

4 Strategies to Score Savings on Sports Travel

Getting athletes to an international tournament or a board member to a sports conference at the opposite end of the country involves an almost dizzying array of moving parts. In this article, we look deeper at 4 of the best tactics for cutting sports travel costs. You might be surprised at some of the ways you can save money. 

Sydney: A Business Traveller’s Guide

Sydney: A Business Traveller’s Guide

Travelling to Sydney for work? Renowned for its colourful cultural scene and nightlife set against the glittering backdrop of the South Pacific Ocean, Sydney is a city that offers everything a modern business traveller could hope for with a dash of Down Under charm. We take a deeper look at the local business culture and top things to see and do in this comprehensive guide to the city.