American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their channel or lose access to up to 50% of fares with travellers no longer receiving Advantage points on bookings. Many in the industry scrambled to meet AAβs target with constant cries of not being βNDC-ready.β
Gray Dawes has been presenting clients with NDC content for almost six years, and it was no surprise that we smashed American Airlines’ target of 30% for bookings made directly on their NDC channel in the US. In fact, we achieved nearly 45% by the airlineβs May deadline!
As an early adopter of NDC, Gray Dawes is the largest adopter of British Airways NDC content and the second largest adopter of Lufthansa NDC content. Weβre also making great strides with Air France KLM as more and more airlines adopt this modern retailing platform.
With no restrictions to a single GDS, we deliver content from recognised travel retailers, such as Expedia Group, Premier Inn and Booking.com, alongside direct connections to airlines, hotels and global rail suppliers And itβs all beautifully presented in our single booking tool YourTrip, no matter where in the world you are.
It’s what we call βππππ πππππππβ. Empowering our clients with the freedom of choice, giving them everything they need to book better, spend less and travel smarter.
And we never hear βI can find it cheaper myself on the internet.β
Do you?
NEW DISTRIBUTION CAPABILITY (NDC)
Get access to a greater choice of enriched air content without the hassle of shopping around.
NDC was developed by the International Air Transport Association (IATA) back in October 2012, revolutionising the way in which air travel content was distributed and purchased. Gray Dawes were one of the early adopters of the standard. It allows us to put our customers at the very centre of the travel experience and saves them from the hassle of trawling through innumerable sources to find the air products they are looking for.
The numbers speak for themselves –Β 82% of fares are on routes flown by NDC airlines, and a third of what we sell is cheaper than a traditional TMC.
Average saving of short-haul NDC fares versus Non-NDC fares on flexible tickets
Average saving of short-haul NDC fares versus Non-NDC fares
%
The percentage of fares on routes flown by NDC participating airlines
Average saving of short-haul NDC fares versus Non-NDC fares on restricted tickets
Related Articles
Flying Further with Lufthansa Group
We recently spoke to our friends at Lufthansa Group about their global reach, WiFi powered by Starlink, how they’re celebrating 25 years of PartnerPlusBenefit and so much more, including their expanding SWISS Senses A350 fleet.
Travel Talks – Beyond Wellbeing
Business travel can be rewarding, but the demands of frequent travel can also take a toll. We look beyond traditional traveller wellbeing to explore the mental health realities of business travel – from travel burnout and decision fatigue to their impact on traveller behaviour, policy compliance and programme performance.
5 Questions Every Travel Manager Should be Asking About Service
Service is what ties together the reality of day-to-day travel. It’s also the hardest thing to assess. Every TMC will tell you their service is excellent. So the trick is knowing which questions to ask to get a better gauge on how they stack up. In this article, we give 5 questions that you should have on their list when looking for a new TMC, reviewing an existing partnership, or simply wondering whether you’re getting the very best service for you.
LET’S TALK
Fill in the form below and we’ll get back to you as soon as we can.


