WELCOME
TO BETTER BUSINESS TRAVEL
Hello! We’re delighted Twinings has chosen Gray Dawes to be your new travel partner.
To help you with your business travel management, we’ve created this web page. It’s packed full of useful information, videos, tutorials, links, downloads and more… all designed to guide you in booking and managing corporate travel for Twinings. This handy resource will always be here for you, providing all you need to know about your Gray Dawes Travel solution.
This is what better business travel looks like!
PERSONAL SERVICE
small dedicated team
24/7 - 365
around the clock service
FAST RESPONSE
calls answered within 3-5 rings
CRISIS MANAGEMENT
in-house 24 hour emergency assistance
MAXIMUM CHOICE
minimum of 3 fare options in 2 hours
POLICY AUTOMATION
automated policy compliance
HIGH TECH
Intuitive travel apps and beautiful booking tools designed to delight.
HIGH TOUCH
A personal touch delivered by real people with a passion for travel.
HIGH CONTENT
We deliver the widest choice and the best rates and fares available.
YOUR TRAVEL TEAM
Travelling With You
Before, during and after every trip, we’re with Twinings all the way.
Hello and welcome to Gray Dawes.
My name is James Bassett and I’m delighted to introduce myself as Twinings’ dedicated Account Manager. You can be confident that the service you get from us isn’t just tailored to exceed your expectations, it’s guaranteed to make you smile. Think of us as an extension of your own organisation; the out-of-house Twinings travel team!
My role as your travel partner is to uncover what value means to Twinings and create an Extra Mile Programme specifically to underpin how we’ll enhance your travel programme and your business against targeted KPIs.
Of course, we can talk to you about products and services. But that’s what every TMC can (and will) give you. What you also get from Gray Dawes is status and affiliation with the best TMC in the business… and that’s official! Enjoy being part of a wider community and benefit from the partnership we build.
Happy travels!
James Bassett | Your Account Manager
Your Teams of Travel Consultants
Beth Williams
Operations Manager
Jacqui Wilkinson
Team Supervisor
meet Jacqui
I have been in travel for 35 years, after studying Travel and Tourism at college and originally working in a small retail shop which specialised in high end holidays. I then moved into Business Travel working for over 20 years in a large corporate travel agency and booked everything from flights to ferries and cars.
I left travel for a couple of years but it is definitely in my blood so made the move back. I love travelling and have a bucket list as long as my arm, my family know not to mention where they might like to go as this is swiftly added!
Emma Nuthall
Travel Consultant
meet Emma
My name is Emma, and I have worked in travel for almost 30 years!
After studying Travel and Tourism at college I started my journey working in Student Travel and then moved into Business Travel 14 years ago.
I love travelling myself and was fortunate enough to take a year out from 2017 – 2018 to travel with my husband and two young children. We had the time of our lives!
Julie Todd
Travel Consultant
meet Julie
I have been working in business travel for 30 years, my first job in travel as in a high street agency I then moved to the Isle of Man to do medical repatriation work, working alongside insurance companies to bring home ill/injured clients. I have been in my current role for just over 6 years.
I enjoy running and run with a club on a weekly basis, I have previously completed the Paris Marathon and the London Marathon 2023.
I also volunteer at Junior Park run every Sunday looking after between 40- 100 children every week.
Grace Bennet
Travel Consultant
meet Grace
My name is Grace, and I have worked in travel since January 2022.
I left college in 2021 and worked at B&Q for over a year before starting in travel. I enjoy travel myself and have been lucky enough to travel to some great place, including New York and Dubai.
Podcast Now Available
Our Travel Talks webinar series is now available to listen to as a podcast on Spotify, Apple Podcast and Google Podcasts. Simply pick your preferred platform and subscribe to be kept up to date. Listen to these great insights at home, on a flight, in the car – wherever and whenever’s convenient for you.
Twinings Travel Notes
Anvil
Travel bookings made through Gray Dawes will be automatically shared with Anvil, and there will be no need for you to manually enter data into Anvil.
Insurance
Twinings does not provide a group corporate insurance policy for employees traveling on business.
If a visa requires UK insurance coverage, please purchase a policy to cover the individual trip and submit a claim for reimbursement through expenses.
Unlimited medical coverage is available through Anvil, a letter can be provided if necessary.
Passport and Visa
Passport and Visa services are available from Twinings dedicated Passport and Visa service page with CIBT.
Hotel Bookings
Hotels requiring billback can be booked by contacting Team Kilo via email, phone, or chat.
City Park Hotel Residence
Twinings’ rates at the City Park Hotel & Residence can be booked by contacting Team Kilo via email, phone, or chat.
Car Rental
Car rental requiring drop-off and pick-up should be booked by contacting Team Kilo via email, phone, or chat.
YOUR TRAVEL TECHNOLOGY
single platform solution across offline and online for improved content, enhanced service and a better travel experience
YourTrip
Online Booking Tool
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web and supplier direct (NDC) rates in a simple and intuitive interface.
Portal
Complete Travel Management
A secure and client-tailored environment in which travellers, travel arrangers and travel managers can easily access our entire suite of online travel tools and technologies, all from a single sign-on.
TripSure
Travel Itinerary & Risk Management
See the location status of all your travelers instantly, with customisable alerts and notifications, destination risk management, health and security advice and comprehensive itinerary management.
YourTrip
Your online booking tool for business travel
Access multi-channel content for unrivalled choice and the best fares when booking air, hotel, rail, car and ancillaries. Presenting GDS, web, NDC and supplier direct rates in a simple and intuitive interface, YourTrip is the easy to use online booking tool that’ll help get you to wherever you want to go.
Portal
Complete corporate travel management at your fingertips
Portal – our award-winning and proprietary personalised travel management platform – is designed to be the very heart of our service offering.
Portal provides a single personalised environment from which you and your travellers, travel arrangers and travel managers can easily access our full suite of online travel tools and technologies, including traveler profiles, trip information, online booking, duty of care information, data and much, much, more.
Portal has been designed to be easy and intuitive to use and is fully cloud secure. To ensure simple mass deployment, and to encourage high levels of adoption and satisfaction, Portal can be accessed via single sign-on – removing the need for users to have to remember yet another username and password combination!
TripSure
Total travel itinerary, risk management and trip monitoring on the move
Track every element of your business trip from a single app, from flight gate changes to destination weather reports and everything in between.
Welcome to TripSure, the indispensable business travel app from Gray Dawes. Working seamlessly with our online booking tool, YourTrip, TripSure constantly monitors every element of every trip, sending customised alerts so you and your travellers can stay ahead of the curve on every trip.
Follow The Sun
We’re always on for you, when you need us and where you need us
The old ‘out of hours’ service offering is now a thing of the past. In fact, Gray Dawes doesn’t have an out of hours operation. That’s because we are ALWAYS ON, no matter where and when in the world you are.
Our unique ‘follow the sun’ service model is achieved via our four core Gray Dawes locations: USA, UK, Australia and the Netherlands. Each operation hands over to the next around the clock, meaning a seamless Gray Dawes service to our clients with consistent service levels, technology, data and care.
Let’s Get Started!
Let’s book some business travel.
Go live day is Tuesday 6 May, 2025
TUTORIALS
IN-HOUSE TRAINING SESSIONS
Wednesday 30 April, 2025
- 10am Session – LIVE
- 11am Session – Live
- 2pm Session – via Teams
You’ll be able to use these sessions to ask anything, from the basics of how to book a flight, hotel, rail and car hire etc., both via your dedicated Travel Team and using our online booking tool, YourTrip, through to learning more about the wealth or products and services you now have at your disposal, including PORTAL – all part of the Gray Dawes Travel solution.
We hope you can join us on the day!
Meeting ID: 385 777 435 740
Passcode: tA2gA7sB
HOW TO videos
Portal and YourTrip
Step by step guides to your new travel tools
We’ve created a range of short tutorial videos and PDF quick-start guides which will help get you get up and running with Portal and YourTrip in no time. There are videos covering everything from adding and updating traveller profiles to booking flights, hotels, rail, car and much more.
And did you know that YourTrip is the same system software that your Gray Dawes Travel Team uses, so whether offline or online, agent managed or self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
TRAVEL TALKS
Our regular webinar series, Travel Talks, discusses all things business travel in an informal, chat show style format. Episodes cover everything from top tips on saving money in your corporate travel programme to how to be the best business travel booker, corporate travel sustainability to unravelling the mysteries of NDC.
PRODUCTS
WHO WE ARE
THIS IS GRAY DAWES
Unquestionable and award-winning quality
Our proprietary travel technology is totally flexible and completely tailored to your organisation. We’ve partnered with the market-leaders, Atriis, to create YourTrip – a powerfully versatile yet rewardingly simple booking engine.
Because that’s how it should be.
Whether offline or online, agent managed or client self-service, YourTrip delivers a seamless and content-rich business travel booking experience.
GREATER THAN THE
SUM OF OUR PARTS
We don’t just specialise in business travel you know.
We’re a part of the Gray Dawes Group, an organisation with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that’ll never be forgotten, then we’ve got you covered.
Whether it’s finding the perfect meeting space for your next sales team get-together, creating the wow factor for your company conference or everything in between, you’re in the right place.
Gray Dawes Events are part of the Gray Dawes Group – one of the UK’s largest independent travel management companies. With specialist, award-winning divisions providing tailored services for business travel, luxury leisure travel and meetings & events (that’s us!), we enjoy all the benefits that brings, both in terms of buying power and industry clout.
LATEST FROM OUR BLOG
A Better Business Travel Experience
From an expanded Flying Club status match programme and world-class airport lounges to increased services on key international routes, Virgin Atlantic is making it easier than ever for travellers to enjoy its premium experience. Here’s a closer look at what’s new for 2026 and beyond.
The New Travel Marketplace
The traditional model of searching and booking travel is evolving into something much broader: a travel marketplace where content can come from multiple sources and where airlines, hotels and other suppliers can present increasingly personalised products and offers to travellers. But how do you give travellers more choice without giving them more complexity? That was the focus of our latest Travel Talks, where we were joined by Sabre to explore how the way we buy business travel is changing – and what this means for travellers, travel managers and TMCs.
Business Travel Trends Shaping the Road Ahead in 2027
Business travel is entering a new phase. As cost pressures begin to ease, businesses are looking beyond simply controlling spend and asking tougher questions about value, technology, sustainability and traveller experience. Drawing on the latest GBTA forecast and insights from the 2026 GBTA Convention, we explore the key trends that will shape corporate travel in 2027 and what they mean for travel managers.