Gray Dawes Travel’s global expansion continues with the opening of our New Zealand operation, further strengthening our Always On promise to international business travel clients.
Gray Dawes Travel New Zealand is based in Auckland, and will operate under its own IATA certification, further expanding our steadily growing portfolio, which already includes significant operations in the UK, Europe, America and APAC.
Working closely with Gray Dawes’ offices in Sydney and Melbourne in Australia, our New Zealand base will strengthen services for existing APAC clients, as well as better serving local New Zealand customers both locally and internationally.
Operation launched 01 October 2025
Suzanne Horner
CEO
Kathryn Sari
Senior Vice President of Gray Dawes Travel APAC
New Zealand will benefit from consistent, personal service across a single technology platform, a single service level agreement, and a single point of contact.
Speaking about the expansion into New Zealand, Suzanne Horner, CEO of Gray Dawes Travel, said:
“Our clients increasingly want global solutions, even the smaller ones. They’re taking us on that journey. We’ve been very successful acquiring businesses in the UK, Australia, the USA and, most recently, in the Netherlands and integrating them. And now this organic growth in New Zealand, as we expand our APAC operation, is very exciting. It represents the next step in our global growth plan and further strengthens our unique ALWAYS ON service delivery strategy.”
The launch underscores Gray Dawes’ commitment to delivering high touch, high tech, and high content business travel management across every time zone. With our award-winning proprietary PORTAL platform, we offer clients enhanced visibility, policy control, sustainability tracking, and duty-of-care solutions.
Kathryn Sari, Senior Vice President of Gray Dawes Travel APAC, added:
“Out of hours, for example, just isn’t a thing for Gray Dawes; we are ALWAYS ON – there for our clients, where they need us, when they need us. And with a shared technology platform across the entire Gray Dawes operation, our APAC clients enjoy a seamless, personal service as we follow the sun around the globe from the UK and Europe to America, to Australia and New Zealand, and back to Europe.”
The establishment of Gray Dawes Travel New Zealand marks another milestone in our global expansion strategy.
The launch and expansion across the Asia-Pacific region strengthens our ability to provide clients with the best of both worlds: outstanding local service with a boutique feel, backed by global scale, infrastructure and valuable expertise. To find out more, you can get in touch with the New Zealand team by using the details provided.
Related Articles
Getting the Most from Procurement Portals When Selecting Your TMC
Procurement portals are now a common way to run Travel Management Company RFPs, offering structure and consistency for procurement teams. But when portals are poorly configured, they can unintentionally limit supplier responses, create unnecessary friction, and make it harder to assess what truly differentiates one TMC from another.
Based on extensive experience responding to portal-based RFPs, this guide from Gray Dawes Travel shares nine practical ways travel managers and procurement leads can attract higher-quality responses, improve evaluation, and achieve better outcomes from the process.
Work Stays Made Easy
As winter fades and brighter days arrive, it’s the perfect time to plan ahead for a successful season of business travel. With over 800 Premier Inn hotels across the UK, you’re always close to your next meeting, conference, or event. From city centres to business hubs, enjoy convenient locations, comfy beds, blackout curtains for great sleep, and the option to upgrade to Premier Plus for extra comfort. Start your day with an unlimited breakfast, wind down with delicious on-site dining, and save with meal deals. Book early for the best value, flexibility, and stress-free stays wherever work takes you.
What to Do if Your TMC is Acquired
When your travel management company is acquired, the impact goes far beyond industry headlines. From technology changes and service disruptions to pricing uncertainty and contract implications, a merger can fundamentally reshape your corporate travel programme. This guide helps travel managers understand what’s really changing, the critical questions to ask their TMC, and how to assess whether staying or exploring alternatives makes the most strategic sense. With a clear framework for evaluating technology, service, costs, and stakeholder needs, you’ll be better equipped to protect programme value and move forward with confidence.