Protecting What Matters Most
At Gray Dawes, we understand that when you entrust a Travel Management Company (TMC) with your travel programme, it’s not just about airfares, hotels, and itineraries. It’s about the importance of sensitive information that sits behind every booking – your employees’ personal details, payment information, travel history, and even confidential business data.
In today’s connected world, this data is a valuable commodity, and with cyber-risks growing more sophisticated each year, it has never been more important to know that it’s in safe hands. That’s why we see ourselves not only as a travel partner, but also as a guardian of your information.
Here’s how you can be confident your data is safe with us.
Travel means handling sensitive personal data such as passport numbers, credit card details, travel itineraries, and even health or visa information.
According to recent studies, around 20% of travellers experience cybercrime when abroad, highlighting just how vulnerable this information can be. Online booking platforms remain common targets, with a recent analysis of OTAs and hotels in smart cities uncovering frequent data breaches and malware attacks.
These figures serve as stark warnings, but they are not inevitabilities; with the right systems and safeguards in place, a good TMC does more than reduce risk; it works to prevent incidents altogether.
How Gray Dawes Does It
Secure Systems and Platforms
Our booking, reporting and management platforms use industry-standard encryption, secure connections and regular updates.
Compliance & Audit‑Ready
We adhere to legal and regulatory requirements (e.g. GDPR in the UK & EU) and undergo regular third‑party security reviews.
Controlled Access
We ensure that only the people who need to see particular data can access it, and we employ robust authentication systems.
Privacy by Design
Data collection is purposeful. We don’t collect more than necessary, and we hold data only as long as needed.
Incident Preparedness
We have well‑rehearsed incident response and recovery plans. In case of breach, clients are informed promptly, and corrective measures are taken.
Culture of Security
Staff training is ongoing. Everyone, front-end agents, operations, managers – plays a part in keeping your data secure.
Travel with Confidence
Working with a TMC that takes data security seriously isn’t optional – it’s essential in today’s digital-first world. Every time your clients travel, their information is shared across multiple systems and touchpoints, making it crucial that your TMC has the right safeguards in place. From continuous investment in cutting-edge technology to robust security frameworks and compliance with global standards such as GDPR, we take a proactive approach to keeping your data safe.
Just as important, we invest in our people, ensuring our teams are trained to spot risks, prevent breaches, and act swiftly if issues arise. This means you can focus on your business objectives while we take care of the details, confident that your information is always protected. Because when your travel programme runs smoothly, securely, and with complete peace of mind, everyone wins.
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