American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their channel or lose access to up to 50% of fares with travellers no longer receiving Advantage points on bookings. Many in the industry scrambled to meet AA’s target with constant cries of not being “NDC-ready.”
Gray Dawes has been presenting clients with NDC content for almost six years, and it was no surprise that we smashed American Airlines’ target of 30% for bookings made directly on their NDC channel in the US. In fact, we achieved nearly 45% by the airline’s May deadline!
As an early adopter of NDC, Gray Dawes is the largest adopter of British Airways NDC content and the second largest adopter of Lufthansa NDC content. We’re also making great strides with Air France KLM as more and more airlines adopt this modern retailing platform.
With no restrictions to a single GDS, we deliver content from recognised travel retailers, such as Expedia Group, Premier Inn and Booking.com, alongside direct connections to airlines, hotels and global rail suppliers And it’s all beautifully presented in our single booking tool YourTrip, no matter where in the world you are.
It’s what we call ‘𝐇𝐈𝐆𝐇 𝐂𝐎𝐍𝐓𝐄𝐍𝐓’. Empowering our clients with the freedom of choice, giving them everything they need to book better, spend less and travel smarter.
And we never hear “I can find it cheaper myself on the internet.”
Do you?
NEW DISTRIBUTION CAPABILITY (NDC)
Get access to a greater choice of enriched air content without the hassle of shopping around.
NDC was developed by the International Air Transport Association (IATA) back in October 2012, revolutionising the way in which air travel content was distributed and purchased. Gray Dawes were one of the early adopters of the standard. It allows us to put our customers at the very centre of the travel experience and saves them from the hassle of trawling through innumerable sources to find the air products they are looking for.
The numbers speak for themselves – 82% of fares are on routes flown by NDC airlines, and a third of what we sell is cheaper than a traditional TMC.
Average saving of short-haul NDC fares versus Non-NDC fares on flexible tickets
Average saving of short-haul NDC fares versus Non-NDC fares
%
The percentage of fares on routes flown by NDC participating airlines
Average saving of short-haul NDC fares versus Non-NDC fares on restricted tickets
Related Articles
An Expert’s Guide to Ancillaries
Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.
New MD Role for Dave Bishop
Following our acquisition of VCK Travel at the start of this year, we are delighted to announce the appointment of Gray Dawes Group COO, Dave Bishop, as Managing Director of our Netherlands-based operation.
Travel Talks 12: MARINE & ENERGY Travel
In this special Marine & Energy episode of Travel Talks, Bruce Ratcliff, VP of Marine & Energy, and Lisa Titmas, our specialist Marine & Energy Travel Team Supervisor, explore the very real benefits of working with a corporate travel partner to help manage the complex challenges of crewing logistics.
LET’S TALK
Fill in the form below and we’ll get back to you as soon as we can.


