Fares Specialist
The Fares Specialist will work within the Busy Bees Team / Fares Desk and have primary responsibility for driving incremental air revenue through extensive fare knowledge, determination to leave no stone unturned, our global marketplace and revenue optimisation technology.
Location
Australia
Employment Type
Full time
Department
Supplier Relations Department
Work Location
Hybrid
Experience Level
Extensive
Key Responsibilities
• Quality check longhaul quotes from consultant to client. Ensuring best options are included for client and business. Switch selling to company preferred suppliers where appropriate
• Monitor queues to look for any missed opportunities up until departure
• Coordinate with supplier relations to highlight and promote any promotional or sale fares.
•Deliver staff training on fares and selling skills.
• Assist with queries from consultants on refunds, reissues and pricing
• Communicate with staff and / or client when lower fares become available. Rebook and reticket when appropriate
Skills & Requirements
Experience
- Operations Experience
- Proven track record
- Extensive airfare and ticketing knowledge
- Extensive GDS knowledge and multicurrency PCCs
- Internal fares and ticketing training
Attitude & Aptitude
- High level of professionalism
- Excellent communicator
- Excellent organizational skills
- Tenacious Team player
- Attention to detail
Skills & Knowledge
•Approachable and adaptable
•Remain calm under pressure
•Ability to act as a Gray Dawes Brand Ambassador
•Work collaboratively as well as autonomously
• Act with Integrity
• Excellent communication skills
• Ability to multitask
• Good Business acumen
Qualities
•Ambition, Be Your Best Self
•Tenacity, Do the right thing
•Adaptability, Be flexible
•Honesty, Tell it like it is
Other Accountabilities
• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose