MAIN PURPOSE
We’re currently looking to recruit experienced Corporate Travel Consultants who would like to work outside of normal business hours, working from home as part of the team providing a full travel management service to Gray Dawes Group clients primarily during the weekend and Bank Holidays – daytime and evening periods.
Location: Home based
KNOWLEDGE SKILLS & EXPERIENCE
Relevant experience with a corporate travel management company of at least 3 years
Fully conversant with Travelport, and/or Sabre and Amadeus GDS is essential
Excellent fares knowledge
Ticketing expertise – understand & execute intricate international airline ticketing
Confidence in ticket reissues, exchanges, EMD’s
Knowledge of Marine Fares an advantage
Assisting customers in a professional and upbeat manner
Handle and overcome objections in a professional yet effective manner
Strong destination and geographical knowledge
KEY RESPONSIBILITES
Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Travelport and in house booking tools.
Adhering and Policing Client profiles & policy’s
Document all actions undertaken accurately within PNR.
Log all calls details correctly for billing purposes.
Assisting customers in a professional and upbeat manner
Understand & execute intricate international airline ticketing
Retrieve and understand company BAR instructions
Basic knowledge of Visas, UK & European Airports and UK Rail system
Handle and overcome objections in a professional yet effective manner
Issuing and Reissuing Tickets. Creating EMD where applicable.
Liaise and Set up bill payments to hotels, arrange any billback issues.
Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company
Handover information at the start and end of each shift if required.
Assist with checking and adhering to quality check guidelines of all reservations.
Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties. (Travel Alerts – Online queue checks – day office emails)
PERSON SPECIFICATION
Strong & confident customer service skillset
Remain calm under pressure
Ability to work on own initiative
Fluent in English, with strong communication skills both verbal and written
Ability to work in a team and understands good teamwork
Ability to problem solve
Ability to multi-task
Strong attention to detail
Flexibility and adaptable to change
Highly motivated and enjoy working in what could be a fast-paced environment
DOES THE ROLE EXCITE YOU? READY TO TAKE THE NEXT STEP IN YOUR CAREER?
Send us your CV and cover now and we will be in touch whether you are successful or not …
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OUR PURPOSE
At the heart of everything we do are our people. We don’t just mean just our employees, but our clients and suppliers too.
At Gray Dawes Travel we strive to create an environment which recognises and nurtures a healthy work/life balance – for our staff and clients alike.
By providing our customers with better travel management, they’re able to achieve what they need to by working flexibly, whether in the office, at home or around the globe.
