MANCHESTER CORPORATE TRAVEL CONSULTANT

MAIN PURPOSE

We’re currently looking to recruit experienced Corporate Travel Consultants who would like to work normal business hours from our Manchester office. The Travel Consultant will be representing Gray Dawes Group during the day between the hours of 8:30am-5:45pm.

Location: Manchester

KNOWLEDGE SKILLS & EXPERIENCE

Relevant experience with a corporate travel management company and be fully conversant with Sabre GDS is essential

Ticketing experience would be advantageous

Previous Business Travel bookings experience

Strong destination and geographical knowledge

KEY RESPONSIBILITES

Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Sabre and in house booking tools.

Adhering and Policing Client profiles & policy’s

Document all actions undertaken accurately within PNR.

Log all calls details correctly for billing purposes.

Assisting customers in a professional and upbeat manner

Understand & execute intricate international airline ticketing

Retrieve and understand company BAR instructions

Basic knowledge of Visas, UK & European Airports and UK Rail system

Handle and overcome objections in a professional yet effective manner

Issuing and Reissuing Tickets. Creating EMD where applicable.

Liaise and Set up bill payments to hotels, arrange any billback issues.

Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company

Handover information at the start and end of each shift if required.

Assist with checking and adhering to quality check guidelines of all reservations.

Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.

In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties.  (Travel Alerts – Online queue checks – day office emails)

PERSON SPECIFICATION

Strong Customer Service skillset

Fluent in English, with strong communication skills both verbal and written

Ability to work in a team and understands good teamwork

Ability to problem solve

Strong attention to detail

Ability to work on own initiative

Highly motivated and enjoy working in what could be a fast-paced environment

DOES THE ABOVE ROLE EXCITE YOU AND WANT TO MAKE YOU TAKE THE NEXT STEP IN YOUR CAREER?

 

We thought so, send us your CV and cover now and we will be in touch whether you are successful or not …

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OUR PURPOSE

At the heart of everything we do are our people. We don’t just mean just our employees, but our clients and suppliers too.

At Gray Dawes Group we strive to create an environment which recognises and nurtures a healthy work/life balance – for our staff and clients alike.

By providing our customers with better travel management, they’re able to achieve what they need to by working flexibly, whether in the office, at home or around the globe.

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HEAD OFFICE

27 Middleborough

Colchester, CO1 1TG

 

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