On the very same day that Parliament voted for Heathrow airport to expand, members of the Gray Dawes team were visiting the airport for an exclusive tour with United Airlines and Air Canada at Terminal 2.

We were kindly invited down by David Davis from United Airlines and Jane Martin from Air Canada, for a tour of their facilities at Heathrow Terminal 2, their new planes, and a great opportunity for us to learn more about what they offer to business travellers.

With 175 flights a day running from Heathrow’s, still relatively new, Terminal 2 – otherwise known as The Queen’s Terminal – United Airlines and Air Canada offer a travelling experience which is far removed from the usual hustle and bustle of airport travel. Opening in June 2014, Terminal 2 still has a very ‘new’ feel to it, and is cleverly designed to keep the hustle and bustle of the self-check in to one side of the airport, and face-to-face check-in to the far-side; the quieter zone of the airport.

Once we’d made it through security, we were taken on-board a brand new Air Canada, Boeing 737 max – which still had that ‘new car smell’. The plane offered business class, preferred seating – with extra leg room, and economy. New features included mood-lighting, which changes to suit the time of day and year, quiet engine technology, an upgraded entertainment system with larger tv screens, and spacious, comfortable seating.

Next, we boarded the United Airlines Boeing 787-8 Dreamliner, which seats up to 219 passengers. Seating consisted of luxury United Polaris Business, Economy plus, and Economy. The spacious plane boasts free on-board Wi-Fi, power outlets,USB ports, and on-demand entertainment.

It was then time for us to move on to the next Satellite of the airport. Terminal 2A, the main terminal, is where you begin your journey as a traveller – checking in, handing over any baggage, and finally going through security, before walking to Terminal 2B for the departure gates and guest lounges. There is quite a distance between the two parts of the terminal, of approximately a mile in total, but it’s worth the walk, as once you’re in Terminal 2B you notice instantly how quiet it is.

Terminal 2B is home to the airport lounges for both United Airlines and Air Canada – the perfect place to stop and refresh before boarding your flight. Both lounges have full access to showers, complimentary refreshments, as well as space to relax – or if you’re working to a tight deadline – desk space to carry on working.

The Air Canada Maple Leaf lounge is available for the following customers; Business Class ticket holders, customers travelling in Premium Rouge, Altitude Members, Star Alliance Gold Members, Air Canada Maple Leaf Club Members, as well as select American Express Cardmembers. View more details on the Maple Leaf Club here.

United Airlines have two separate lounges at Heathrow Terminal 2, the United Club and the United Global First Lounge. Their United Club, which has the longest bar in Heathrow, is available to all premium cabin customers, Star Alliance Gold Members, and those with a United Club membership. Click here for further information on guest allowances.


Their exclusive United Global First Lounge is solely for use by clients flying first class – with either a United Polaris first class boarding pass, or a boarding pass for international first class travel on a Star Alliance member airline.

For more information on booking business travel with either Air Canada or United Airlines from Heathrows Terminal 2, please get in touch with our team.