THE INTEGRATION OF PRESTIGE BUSINESS TRAVEL
WITHIN GRAY DAWES TRAVEL
and how it affects you, your travellers and your organisation
The integration of Prestige Business Travel operations with those of our new parent company, Gray Dawes Travel, began on the 1 August, 2020.
These exciting new service developments – and what they mean for you, your travellers and your organisation – are outlined below.
In August, Prestige Business Travel joined forces with Gray Dawes.
Our two businesses are renowned for the quality of their service, a focus on providing business travel with a personal touch and industry leading client-facing technology – a combination that sets us apart in the corporate travel arena.
This coming together of our two independent, family owned power-houses will see us carve out a truly differentiated space on both the domestic and global business travel stages. And greatly enhance our breadth and quality of service we provide to you.
TELEPHONE SYSTEMS
One of the first operational integrations to take place will be an upgrade to all Travel Team’s telephone systems. However, how you contact your Travel Team will not change. All the numbers you currently use will remain exactly the same.
What you will discover is an even better booking experience. Your dedicated travel team just got a lot bigger, meaning you will benefit from far quicker and easier support.
SERVICE YOU CAN TRUST
Confidence is key and we have confidence in our people. We take the time to really understand your needs and then match you with our best travel experts, those with experience in your industry. That way we know that the service you get is tailored and guaranteed to make you smile.
Our 97% customer retention rate is testament to this. And, of course, our people are there for you 24 hours a day, 7 days a week.
INTRODUCING YOURTRIP
With the most flight, hotel, rail and care hire options out there, you will be spoilt for choice. But we understand it’s not always about quantity over quality which is why our booking platform is completely agile to your needs. Whether it is controlling your travel policy, managing approvals or capturing your data, it is completely tailored and flexible. Our technology is versatile, powerful and meaning.
MANAGEMENT INFORMATION
We will deliver you a live management information platform using our YourData online reporting system, powered by Microsoft BI. Reports can either be accessed online through secure individual login or via monthly PDF reports that are sent to each of the budget holders across the company.
INVOICING
From 10 August 2020, the look of our invoices is going to change. As Prestige Business Travel is financially incorporated into Gray Dawes Travel, the trading name of Gray Dawes Travel Ltd, so our invoices to you need to reflect this change of company.
Rest assured, however, that this change is purely cosmetic. All your required billing information will still be there, just as you need it.
YourTrip Booker
Book every element of your trip in one easy to use place.
YourTrip Traveller
Manage all your trip itineraries and get travel info on the go.
TRAVEL APPS
Book, track and manage all of your trips, all of the time, from the palm of your hand.
Find out more about our booking and itinerary apps below.
Whether you’re a client or not, why not get in touch and find out how our apps can help you travel better?
DATA
Maintaining the integrity and protection of all clients’ data is of paramount importance to us. This ethos continues under Gray Dawes Travel.
For now, the existing Prestige Business Travel GDPR policy remains in place; however, you may also want to view the Gray Dawes Travel GDPR policy, a link to which we have given below.
If you have any concerns about how your company data is being processed, please contact the Gray Dawes Group Data Protection Officer, Elaine Kennedy.
ADDITIONAL BENEFITS FOR YOU
Our integration in Gray Dawes Travel brings with it exciting enhancements across the entire range of our service delivery. We’ll share more information soon on the additional benefits you can expect, both now and as future developments come online.
In-House Out-of-hours
The integration will enable scalability and enhanced intra-team / office mailbox support and continuity of service 24/7.
Enhanced Airline Program
Access to Gray Dawes Travel’s airline programme, meaning greater choice and keener prices.
Global Marketplace Fares
Including NDC, we now offer you a greater range of fares, meaning significant savings for your business.
Enhanced Hotel Programme
You’ll now enjoy far greater savings and choice as a result of our enhanced hotel deals and influence.
ABOUT GRAY DAWES TRAVEL
Gray Dawes Travel are proud to be one of the leading Travel Management Companies in the UK. First established in 1865 by Scottish Entrepreneur Archibald Gray and partner Edwin Sandys Dawes, the company is now a family owned subsidiary of the Inchcape Group.
Gray Dawes put the client at the heart of everything they do. They do this by combining the best travel experts in the industry with the latest innovating technology in the market to deliver a first-class total trip management service. To Gray Dawes, the travel industry is, and always will be, a peoples’ industry and their in-house technology team go above and beyond to develop innovative ways to make travel work better for their clients.
NUMBERS WITHOUT
THE HEADACHE
Struggling to understand your travel data and spend?
Gray Dawes Consulting can help you save up to 22% on your programme. We’ll also assist you in spotting trends, analysing data and drilling down into the important details of your corporate travel programme.
%
ANNUAL SAVINGS
- STEP 1 – CALCULATE BASELINE 25%
- STEP 2 – ASSESS AGAINST 28 KPIs 50%
- STEP 3 – IMPLEMENTATE CHANGES 75%
- STEP 4 – CONTINUOUS IMPROVEMENT 100%
KPIs ANALYSED
TAKE THE FINAL STEP TO BETTER TRAVEL
Gray Dawes Consulting is an impartial, in-house team of experienced travel data experts who combine 90 years of experience, market-leading tools and analytical thinking to drive corporate travel booking efficiencies, cost savings and traveller satisfaction.
Our approach is to fully understand a client’s organisation; its culture, employees and business objectives, which helps us make informed, realistic, achievable and measurable recommendations about enhancing your travel programme.
We typically deliver up to 22% in savings by looking at 28 KPI levers surrounding costs. So, if driving value is your goal then our holistic approach is designed to assess and measure efficiencies at every step of the booking process.
We make sure we have every eventuality covered to ensure your travel programme operates more efficiently through change.
GREATER THAN THE
SUM OF OUR PARTS
We don't just specialise in business travel you know.
We're a part of the Gray Dawes Group, an organisation with specialisms and expertise in many sectors. If you need help planning the holiday of your dreams, or showcasing an event that'll never be forgotten, then we've got you covered.
STAY IN THE KNOW
CONNECT WITH US
OUR PURPOSE
At the heart of everything we do are our people. We don’t just mean just our employees, but our clients and suppliers too.
At Gray Dawes Group we strive to create an environment which recognises and nurtures a healthy work/life balance – for our staff and clients alike.
By providing our customers with better travel management, they’re able to achieve what they need to by working flexibly, whether in the office, at home or around the globe.
