At Gray Dawes we promise to deliver the best end to end business travel management possible whilst also delivering unrivalled value.

We achieve this by combining industry-leading experts with the latest technology to give you a seamless travel experience.

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Industry Leading Travel Experts

Established in 1927, we have continuously been at the forefront of innovation in business travel. Consequently, this enables us to deliver our clients the highest levels of service and support.

Whether you’re a traveller, booker or a member of the finance team, our service is built around your business travel needs. Let our industry leading experts deliver.

Innovating Travel Technology

Technology powers successful business travel programmes,  which is why we pride ourselves on being at the cutting edge of travel technology. As a result, our in-house tech team are constantly developing new software to make your business travel experience seamless.

They created our multi-award winning, market leading, travel booking tool. Offering everything you could need on a single platform, keeping you in complete control every step of your journey.

Furthermore, our in-house tech team means we are large enough to deliver you the best in class technology while maximising cost savings. But also agile and responsible enough to provide you with a flexible technology solution.


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Service Excellence

Delivering our clients the best service possible is what drives us here at Gray Dawes. First of all, we deliver this with a personalised business travel management programme. As a result, we’re able to drive value, efficiency and above all, safety at every step of the journey.

We achieve this by putting our people at the heart of everything we do. Achieving a 98% client retention rate is down to making it our goal to provide you with a service that will impress and is unique to you. Similarly, we also have a high staff retention rate meaning you will always deal with the same person, all year round.

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Cost Reduction

Due to our focus on supplier relations, we have a global network allowing us to deliver unrivalled global buying power which we then pass onto you.

We draw on our experience to make your travel budget go further, combining our people with the latest analytics tools to make sure that every step of the way we are delivering value in your travel programme.

In addition, your dedicated business travel consultant will work closely with our specialist fares desk to make sure you take advantage of fare reductions and free upgrades right up until you take your journey.

Duty Of Care

Gray Dawes believes that traveller safety, security and wellbeing is integral to what we do. Which is why we have cutting-edge technology that can pinpoint your exact location anywhere in the world, at any time.

In addition, we provide emergency assistance around the clock, so that you don’t have to deal with any incidents alone. Safety is as important to us as it is you. Which is why we always go that extra mile to make you feel at ease travelling. We also work alongside Maiden Voyage to ensure the safety of our female business travellers.


Getting travellers to stay within policy can be tricky. Therefore, we understand how important it is to ensure compliance is adhered to from the word go. Which is why we created our technology that can track travel expenses, analyse traveller and booker behaviour to pinpoint noncompliance trends.

Our ethos is to work together and educate travellers to better understand their behaviour and satisfaction levels. As a result, we can help you eradicate non-compliance across your travel programme.

Data Reporting

Data means better insights and better insights mean better decisions. We understand this which is why we provide every last piece of data to you as soon as possible so you can make real-time actionable decisions to better your travel programme.

Using our intuitive data reporting software you get instant access to key information and therefore with our in-house tech team, we can offer you bespoke reports unique to you.

Global Fulfilment

Gray Dawes is a leading travel management company in our market which means we are a member of the Radius Travel Network; a globally recognised travel management company.

As a result, we meet Radius’ global service, operations and data standards which give us get the opportunity to serve you in 112 countries worldwide, delivering: global contracting, implementation, account management, technology, data, and savings – all with exceptional local service.

Find Out More About Business Travel

Get in touch with one of our travel experts to discuss how we can help transform your travel programme.

Latest Travel News

Read the latest travel industry updates from around the globe and at the Gray Dawes Group. We bring you the topics that are impacting business travellers today.

  • Brexit travel guide

Brexit: Travel Considerations

November 10th, 2019|

  Last updated: 15.34 November 12th 2019 With an election looming and Brexit delayed, a lot of uncertainty for travellers with British passports looks set to remain into 2020.

  • abu dhabi evening view

A Postcard From Abu Dhabi

October 15th, 2019|

In September, Emma Wood, one of our lovely leisure travel consultants, was very lucky to be invited, along with 4 other agents, to visit and experience Abu Dhabi courtesy of a leading tour operator.