[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Header: Duty of Care Compliance & Data” _builder_version=”4.4.2″ collapsed=”on”][et_pb_fullwidth_header title=”Using Data to Help With Duty of Care Compliance” subhead=”how to use your travel data to help improve the traveller experience” text_orientation=”center” header_fullscreen=”on” header_scroll_down=”on” scroll_down_icon=”%%2%%” scroll_down_icon_color=”#ffffff” background_overlay_color=”rgba(0,0,0,0.5)” _builder_version=”4.4.2″ title_line_height=”1.2em” subhead_font_size=”33px” subhead_letter_spacing=”2px” subhead_line_height=”1.1em” background_color=”#414042″ background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/09\/COVID-traveller-woman-station.jpg” parallax=”on” z_index_tablet=”500″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CONTENT” _builder_version=”4.4.2″ custom_padding=”75px|0px|0px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ collapsed=”on”][et_pb_row admin_label=”Intro” _builder_version=”4.4.2″ collapsed=”off”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_text admin_label=”Intro” _builder_version=”4.4.2″ header_4_font_size=”24px” header_4_letter_spacing=”3px” header_4_line_height=”1.4em”]<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”divider” _builder_version=”4.4.2″ collapsed=”on”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_divider _builder_version=”4.0.6″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”content part 1″ _builder_version=”4.4.2″ custom_margin=”|auto|-50px|auto||” custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″]<\/p>\n
Like all strategic goals, success is underpinned by data. Because only what gets measured, ever truly gets managed.<\/p>\n
Travel data involves:<\/p>\n
All steps are important, of course. For example, if you rely solely on data from your travel management company, you\u2019ll fail to spot any non-compliant spend which would appear on credit card, expense systems or direct from the supplier.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/09\/COVID-traveller-man-airport.jpg” admin_label=”image – business traveller at airport ” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”content part 2″ _builder_version=”4.4.2″][et_pb_column type=”4_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″]<\/p>\n
As travel data comes from different sources, it will need to put into a uniformed standard in order to be accurately analysed. I spent many a night consolidating the numerous names attributed to London on various data sources. From LON, LOND, LONDON. London. Thankfully, smart formulas have made these far quicker to clear out. This is important, as if you used that data to negotiate your preferred hotels, you could be neglecting volumes which would play a part in leveraging discounts.<\/span><\/p>\n Which leads me onto interrupting<\/em> data. This should be built around key metrics which you choose to assess performance. There is no one size fits all approach. What success looks like varies from business to business, but I\u2019m going to talk through some KPI\u2019s we recommend, relating to duty of care, which will allow you to take positive action to maintain the safety, security and wellness of your travellers.<\/p>\n In another Business Travel Bitesize Consulting Session, we discuss processes you can take to facilitate duty of care during the three stages of travel: Pre, during and post trip. The driver throughout these phases is booking through a preferred vendor i.e. a travel management company.<\/p>\n So, compliance to approved vendors is an essential KPI. However, on average, half of business travellers don\u2019t actually use the travel booking solution provided by their company!<\/p>\n The measurement is relatively simple:<\/p>\n %age of number of transactions via preferred vendors vs non preferred – i.e. a hotel stay booked directly with the supplier.<\/strong><\/p>\n<\/blockquote>\n However, the working out is a little trickier.<\/p>\n In order to establish compliant spend, you will need to access travel management company reporting for all travel segments for a minimum period of 3 months, preferably on Excel. Remove all refunds, cancellations, exchanges, etc. so you\u2019re looking at fulfilled bookings only.<\/p>\n Then you\u2019ll need to sort the data by routes<\/strong> (for rail and air) and destinations\/pick up points<\/strong> (for hotel, car and ancillary).<\/p>\n I recommend ranking by total spend, and then dividing the total number of transactions to derive the average transaction value. For hotel, it\u2019s advisable to use the number of room nights rather than transactions.<\/p>\n I advise doing this for the top 80% of spend and applying the metric across the remaining 20%. That\u2019s because the long tail end of spend is often non-recurring from year to year and the volumes are too low to establish an accurate average. I recommend a minimum of 10 transactions.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”content part 3″ _builder_version=”4.4.2″ custom_margin=”-17px|auto||auto||” custom_padding=”23px|0px|23px|0px|true|false” use_custom_width=”on” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/09\/COVID-traveller-man-tube.jpg” admin_label=”image – business traveller at tube station ” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″]<\/p>\n In order to establish the non-compliant bookings, you\u2019ll need to consolidate expense, credit card and supplier data for the same period as the compliant report you built earlier.<\/p>\n Now let\u2019s look at your expense and credit card data. You\u2019ll be provided with transaction type, destination and total spend, but these will need to be cleaned so destinations and transaction types are consistent. For example, for transaction type car rental could be stated as merely car, car hire, car rental etc. Same for destinations. I recommend choosing the same name formatting as the compliant spend. Usually, non-compliant air spend is rare, as the transaction value is relatively high to be absorbed by travellers. So your focus will be ground transportation, accommodation and incidentals such as parking.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”content part 4″ _builder_version=”4.4.2″][et_pb_column type=”4_4″ _builder_version=”4.4.2″][et_pb_text _builder_version=”4.4.2″ custom_margin=”-17px|||||”]<\/p>\n For hotel, the complication with credit card data is that you\u2019ll not have the number of nights. You can either use your vendor data to apply your actual average daily rate for that property to your total spend, removing any extras as incidentals, or contact the hotel directly for information.<\/p>\n Congratulations! You can now determine the variance between compliant and non-0compliant data. This will give you the ability to not only budget travel spend, assess travel policy compliance and leverage for negotiations but, critically, the opportunity to address non-0compliant spend by speaking to the travellers and bookers involved.<\/p>\n Which leads me to traveller satisfaction and wellness, which is linked to duty of care. Here are some of the metrics we use to manage this:<\/p>\n Combining analysis from the \u2018traveller experience\u2019 will give you a strong platform to fulfil Duty of Care legal requirements and make travelling a safe and rewarding experience for your staff.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”content part 5 \/ Consulting plug” _builder_version=”4.4.2″ custom_margin=”-17px|auto||auto||” custom_padding=”23px|0px|23px|0px|true|false” use_custom_width=”on” collapsed=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″]<\/p>\n <\/p>\n We hope you found this brief insight into how to use data to support of duty of care programme useful. Here at Gray Dawes Consulting these are just a few of over 28 metrics we employ in the field of Duty of care, Cost Control, Process Efficiency and Corporate Social Responsibility to deliver a best in class travel programme.<\/p>\n Click HERE<\/strong><\/a> to find out more about Gray Dawes Consulting and how Aman can help your business with his 28 KPI levers!<\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/01\/Gray-Dawes-Consulting-scaled.jpg” url=”\/what\/gray-dawes-consulting\/” admin_label=”image – consulting” _builder_version=”4.4.2″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”divider” _builder_version=”4.4.2″ custom_padding=”60px|||||” collapsed=”on”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_divider _builder_version=”4.0.6″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Toolkit plug & Back section” _builder_version=”4.4.2″ custom_padding=”30px|0px|75px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ locked=”off” collapsed=”on”][et_pb_row column_structure=”2_5,3_5″ admin_label=”CTA” _builder_version=”4.4.2″ custom_margin=”2px|auto||auto|false|false” custom_padding=”90px|0px|90px|0px|true|false” use_custom_width=”on” global_module=”8310″ collapsed=”on”][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/06\/Traveller-Toolkit-Original-Image.jpg” url=”http:\/\/toolkit.gdg.travel” _builder_version=”4.4.2″][\/et_pb_image][et_pb_button button_url=”http:\/\/toolkit.gdg.travel” url_new_window=”on” button_text=”visit the TRAVELLER TOOLKIT” button_alignment=”center” admin_label=”button: Traveller Toolkit” _builder_version=”4.4.2″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#5b8cb1″ button_border_width=”0px” button_icon=”%%126%%” button_icon_color=”#ffffff” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” box_shadow_style=”preset3″][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”text CTA” _builder_version=”4.4.2″]<\/p>\n To help you navigate the changes of business travel, we\u2019ve created the brand-new Traveller Toolkit<\/strong><\/a>. 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