[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”HEADER – 5 Questions TMC” _builder_version=”4.27.8″ _module_preset=”_initial” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Business-Woman-Asking-Question-Seminar-WEB.jpg” parallax=”on” background_last_edited=”off|desktop” parallax_tablet=”off” background_position_phone=”center_right” background_horizontal_offset_phone=”27%” locked=”off” collapsed=”off” global_colors_info=”%91%93″][et_pb_fullwidth_header title=”5 vragen die elke travelmanager zou moeten stellen over service” subhead=”Elke TMC zal je vertellen dat hun dienstverlening uitstekend is. De kunst is dus om te weten welke vragen je moet stellen.” admin_label=”HEADER – 5 Questions TMC” _builder_version=”4.27.8″ _module_preset=”_initial” title_font=”||||||||” title_font_size=”58px” title_letter_spacing=”0em” title_line_height=”1.7em” subhead_font_size=”22px” subhead_letter_spacing=”0px” background_color=”rgba(0,0,0,0.29)” background_enable_image=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ title_font_size_tablet=”42px” title_font_size_phone=”25px” title_font_size_last_edited=”on|phone” subhead_font_size_tablet=”20px” subhead_font_size_phone=”14px” subhead_font_size_last_edited=”on|tablet” z_index_tablet=”500″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”%91%93″ button_one_text__hover_enabled=”on|desktop”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”SECTION – Intro” _builder_version=”4.27.7″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”6%||6%||true|false” custom_padding_tablet=”6%||6%||true|false” custom_padding_phone=”10%||10%||false|false” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” admin_label=”ROW. – Intro” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1920px” custom_padding=”0%||0%||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”HEDAER – Intro” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”0%||5%||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”BODY – Intro” _builder_version=”4.27.8″ _module_preset=”default” quote_text_color=”#467293″ quote_font_size=”20px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”]Hoewel beide zaken belangrijk zijn, bepalen ze zelden wat een uitstekende zakenreispartner (TMC) onderscheidt. Vraag een Travel Manager waarom die bij een reispartner blijft \u2014 of juist vertrekt \u2014 en het antwoord is vaak hetzelfde: service<\/strong>.<\/p>\n Service verbindt alle aspecten van de dagelijkse zakenreispraktijk. Tegelijkertijd is het een van de lastigste dingen om te beoordelen. Elke TMC zal zeggen dat zijn service uitstekend is. De kunst is dus om de juiste vragen te stellen, zodat je beter kunt inschatten hoe een zakenreispartner daadwerkelijk presteert.<\/p>\n In dit artikel delen we vijf vragen die je kunt stellen wanneer je een nieuwe TMC zoekt, een bestaande samenwerking evalueert of wilt weten of je de best mogelijke service krijgt.[\/et_pb_text][et_pb_button button_url=”#readon” url_new_window=”on” button_text=”5 vragen om aan je TMC te stellen” button_text_tablet=”learn more about high touch” button_text_phone=”MORE ABOUT HIGH TOUCH” button_text_last_edited=”off|desktop” admin_label=”BUTTON – 5 Questions” _builder_version=”4.27.8″ _module_preset=”default” button_border_radius=”30px” custom_margin=”2rem||2rem||true|false” button_text_size_tablet=”20px” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” button_border_radius__hover=”30px” button_border_radius__hover_enabled=”on|hover” custom_padding__hover_enabled=”off|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Young-Man-Commuting-Board-Train-WEB.jpg” border_radii=”on|14px|14px|14px|14px” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_padding=”||50%||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Q1-3″ _builder_version=”4.27.7″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(239,239,239,0.81) 0%|rgba(239,239,239,0.8) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Module-Background-1.jpg” custom_padding=”7%||7%||true|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” admin_label=”ROW – Q1″ module_id=”readon” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.1-Icon.png” title_text=”No.1 Icon” admin_label=”IMGE – No.1″ _builder_version=”4.27.8″ _module_preset=”default” width=”16%” width_tablet=”20%” width_phone=”25%” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” module_alignment=”left” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”HEADER – What Are SLAs” _builder_version=”4.27.8″ _module_preset=”default” header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – What Are SLAs” _builder_version=”4.27.8″ _module_preset=”default” ul_font=”||||||||” ul_font_size=”18px” quote_font=”|800|on||||||” quote_text_color=”#003554″ global_colors_info=”{}”]Service Level Agreements (SLA\u2019s)<\/strong> vormen de basis van elke samenwerking met een zakenreispartner. Het is daarom belangrijk om goed te begrijpen wat erin staat. Welke prestatie-indicatoren vallen eronder?<\/strong> Denk aan telefonische wachttijden, de doorlooptijd van offertes en deadlines voor het uitgeven van tickets. En wat gebeurt er als deze afspraken niet worden nagekomen?<\/strong><\/p>\n Een SLA op papier is slechts zo waardevol als de rapportage die erbij hoort. Vraag hoe resultaten worden gemeten,<\/strong> hoe vaak ze worden gedeeld en of je inzicht krijgt in de onderliggende data of alleen een samenvatting<\/strong> waarin staat dat alles uitstekend verloopt. Een goede zakenreispartner laat proactief zien welke doelen wel en niet zijn behaald en welke maatregelen worden genomen om te verbeteren.<\/p><\/blockquote>\n Ga vervolgens een stap verder: Wat doet de zakenreispartner m\u00e9\u00e9r dan de SLA voorschrijft?<\/strong> Een afgesproken doel behalen is immers het minimum. Een TMC die consultants uitsluitend op snelheid beloont, biedt een heel andere ervaring dan een TMC die naast kwantiteit ook kwaliteit waardeert.<\/strong>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Woman-in-Car-Q1WEB.jpg” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||320px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Divider” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider divider_position=”center” _builder_version=”4.27.8″ _module_preset=”default” custom_padding=”5rem||5rem||true|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” admin_label=”ROW – Q2″ _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.2-Icon.png” title_text=”No.2 Icon” admin_label=”IMAGE – No.2″ _builder_version=”4.27.8″ _module_preset=”default” width=”16%” width_tablet=”20%” width_phone=”25%” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” module_alignment=”left” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”HEADER – How is Service Structured” _builder_version=”4.27.8″ _module_preset=”default” header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – How Is Service Structured” _builder_version=”4.27.8″ _module_preset=”default” ul_font=”||||||||” ul_font_size=”18px” quote_font=”|800|on||||||” quote_text_color=”#003554″ global_colors_info=”{}”]\u2018Uitstekende service\u2019 kan heel verschillende dingen betekenen,<\/strong> afhankelijk van hoe de dienstverlening is ingericht. Vraag daarom gerust rechtstreeks: wordt mijn reisprogramma ondersteund door een vaste consultant, een klein vast team of via een gedeelde inbox?<\/p>\n Elke aanpak kan passend zijn, maar je moet weten welke je krijgt en waarom die aansluit bij jouw reisprofiel. Stel vervolgens de praktische vragen:<\/p><\/blockquote>\n De inrichting van de dienstverlening kan bepalend zijn voor hoe snel problemen worden opgelost<\/strong> en hoe jouw reizigers de ondersteuning onderweg ervaren. Je kunt dit veel beter vooraf helder hebben<\/strong> dan er pas na de start van de samenwerking achter komen.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Busienss-Traveller-Phone-Q2-WEB.jpg” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||320px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Divider” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider divider_position=”center” _builder_version=”4.27.8″ _module_preset=”default” custom_padding=”5rem||5rem||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” admin_label=”ROW – Q3″ _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.3-Icon.png” title_text=”No.3 Icon” admin_label=”Image – No.3″ _builder_version=”4.27.8″ _module_preset=”default” width=”16%” width_tablet=”20%” width_phone=”25%” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” module_alignment=”left” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”HEADER – How Involved Ops” _builder_version=”4.27.8″ _module_preset=”default” header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – How Involved Ops” _builder_version=”4.27.8″ _module_preset=”default” ul_font=”||||||||” ul_font_size=”18px” quote_font=”|800|on||||||” quote_text_color=”#003554″ global_colors_info=”{}”]Een goed servicemodel op papier werkt alleen als het zorgvuldig is ingericht<\/strong>. Vraag daarom hoe nauw het operationele team vanaf het begin betrokken is.<\/p>\n Zodra de samenwerking van start gaat, is de afstemming tussen jouw operationele team en accountmanager cruciaal. Overleggen zij regelmatig?<\/strong> Heeft jouw accountmanager goed zicht op wat er in de dagelijkse praktijk speelt<\/strong>, zoals veelvoorkomende problemen en knelpunten, of is die afhankelijk van informatie uit de tweede hand?<\/p><\/blockquote>\n Wanneer beide partijen goed samenwerken, krijg je een accountmanager die met kennis van zaken over jouw dienstverlening kan spreken en een operationeel team dat de prioriteiten van jouw organisatie begrijpt<\/strong>.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Account-Manager-Laptop-Q3-WEB.jpg” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||320px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTIOn – High Touch Callout” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#5B8CB1″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(91,140,177,0.8) 0%|rgba(91,140,177,0.8) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Business-Travel-Worth-Banner-WEB.jpg” custom_padding=”8%||8%||true|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” admin_label=”ROW – High Touch Callout” _builder_version=”4.27.8″ _module_preset=”default” background_color=”#efefef” max_width=”1280px” custom_padding=”2rem|2rem|2rem|2rem|true|true” border_radii=”on|20px|20px|20px|20px” border_width_all=”2px” border_color_all=”#e2e2e2″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”EYEBROW – High Touch” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.eyebrow-pill {|| display: inline-block;|| width: fit-content;|| || padding: 6px 14px;|| border-radius: 999px;|| || background: #003554;|| color: #ffffff;|| || font-size: clamp(10px, 0.8vw, 13px);|| font-weight: 600;|| line-height: 1;|| letter-spacing: 0.08em;|| text-transform: uppercase;|| || white-space: nowrap;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”HEADER – High Touch Promo” _builder_version=”4.27.8″ _module_preset=”default” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” 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header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – High Touch Promo” _builder_version=”4.27.8″ _module_preset=”default” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” 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header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”]Al meer dan vijftig jaar<\/strong> verfijnen we onze High Touch-dienstverlening.<\/a><\/strong> Het resultaat? Een reiservaring die reizigers blij maakt en travelmanagers resultaten oplevert.<\/strong><\/p>\n Dat doen we door \u00e9cht te begrijpen wat jouw organisatie drijft, ons te verdiepen in je bedrijfscultuur en bij te dragen aan je bredere doelstellingen.[\/et_pb_text][et_pb_button button_url=”https:\/\/www.gdg.travel\/touch\/” url_new_window=”on” button_text=”Meer over onze High Touch-dienstverlening” button_text_tablet=”learn more about high touch” button_text_phone=”MORE ABOUT HIGH TOUCH” button_text_last_edited=”on|tablet” admin_label=”BUTTON – More Baout High Touch” _builder_version=”4.27.8″ _module_preset=”default” button_border_radius=”30px” custom_margin=”2rem||2rem||true|false” button_text_size_tablet=”20px” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” button_border_radius__hover=”30px” button_border_radius__hover_enabled=”on|hover” custom_padding__hover_enabled=”off|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/08\/Woman-on-Headset-During-Evening-WEB.jpg” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” background_last_edited=”on|phone” background_size_phone=”cover” background_position_phone=”top_right” background_horizontal_offset_phone=”45%” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”320px||||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Q4″ _builder_version=”4.27.8″ _module_preset=”default” background_enable_image=”off” custom_padding=”7%||7%||true|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” admin_label=”ROW – How to Ensure Policy” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.4-Icon.png” title_text=”No.4 Icon” admin_label=”Image – No.4″ _builder_version=”4.27.8″ _module_preset=”default” width=”16%” width_tablet=”20%” width_phone=”25%” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” module_alignment=”left” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”HEADER – How to Ensure Policy” _builder_version=”4.27.8″ _module_preset=”default” header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BOIDY – How to Ensure Policy” _builder_version=”4.27.8″ _module_preset=”default” quote_font=”|800|on||||||” quote_text_color=”#003554″ global_colors_info=”{}”]Elke travelmanager kent de uitdaging. Je wilt dat het reisbeleid wordt nageleefd,<\/strong> maar ook dat reizigers zich goed geholpen voelen. Want een reiziger die zich niet gehoord voelt, zal al snel buiten het reisprogramma om boeken.<\/p>\n Vraag daarom welke technologie en kwaliteitscontroles<\/strong> de zakenreispartner inzet om dit te waarborgen. Hoe controleren zij of boekingen aan het reisbeleid voldoen?<\/strong> Hoe zorgen ze ervoor dat voorkeursleveranciers worden aangeboden?<\/strong> En hoe leggen ze individuele reizigersvoorkeuren<\/strong> vast, zoals stoelkeuze en hotelwensen, en zorgen ze dat deze consequent worden meegenomen?<\/p><\/blockquote>\n Kijk vervolgens naar het totaalplaatje. Wat doet de zakenreispartner om de hele reis zo soepel mogelijk te laten verlopen,<\/strong> van boeken en instappen tot aankomst? Het doel is dat een reiziger uitgerust aankomt en klaar is om aan het werk te gaan, zonder onderweg voortdurend problemen te hoeven oplossen.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Preferred-Supplier-Hotel-Q4-WEB.jpg” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||320px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Divider” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider divider_position=”center” _builder_version=”4.27.8″ _module_preset=”default” custom_padding=”5rem||5rem||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” admin_label=”ROW – Truly Invested ” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/5_hires.png” title_text=”5_hires” admin_label=”IMAGE – No.5″ _builder_version=”4.27.8″ _module_preset=”default” width=”16%” width_tablet=”20%” width_phone=”25%” width_last_edited=”on|tablet” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|tablet” module_alignment=”left” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”HEADER – Truly Invested ” _builder_version=”4.27.8″ _module_preset=”default” header_2_font_size_tablet=”” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”” header_2_letter_spacing_phone=”” header_2_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – Truly Invested ” _builder_version=”4.27.8″ _module_preset=”default” quote_font=”|800|on||||||” quote_text_color=”#003554″ global_colors_info=”{}”]Service gaat verder dan het afhandelen van boekingen. Het draait om vertrouwen opbouwen en verwachtingen managen.<\/strong> Bouwt de zakenreispartner een echte band op met jouw organisatie, of hoor je pas van ze wanneer het contract bijna afloopt?<\/p>\n Een zakenreispartner die investeert in de samenwerking, zal jouw organisatie beter begrijpen<\/strong> en knelpunten eerder bespreekbaar maken, voordat ze uitgroeien tot klachten.<\/p>\n Elke zakenreispartner maakt weleens fouten. Het gaat erom of ze daar eerlijk over zijn.<\/strong> Vraag hoe fouten worden gemeld, hoe snel dat gebeurt en of je er via de zakenreispartner over hoort of via een ontevreden reiziger. Een zakenreispartner die verantwoordelijkheid neemt voor fouten en uitlegt hoe herhaling wordt voorkomen,<\/strong> is een partner waarop je kunt vertrouwen.<\/p><\/blockquote>\n Vergeet ook niet dat incidenten zich niet aan kantooruren houden.<\/strong> Hoe reageert de zakenreispartner wanneer om twee uur \u2019s nachts een vlucht wordt geannuleerd, een natuurramp plaatsvindt of een reiziger in het buitenland dringend hulp nodig heeft? Vraag hoe zij zorgen voor dezelfde kwaliteit van dienstverlening, op elk moment van de dag.<\/strong> Is de ondersteuning \u2019s nachts net zo goed als overdag? En kent het team aan de telefoon jouw reisprogramma, reisbeleid en de behoeften van je reizigers? Juist dan maakt een echte \u2018Always On\u2019-aanpak<\/a><\/strong> het verschil tussen een stressvolle situatie en een situatie die goed wordt afgehandeld.[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.8″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Travel-Delay-Airport-Q5-WEB.jpg” border_radii=”on|20px|20px|20px|20px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”||320px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Conclusion” _builder_version=”4.27.8″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.7) 0%|rgba(255,255,255,0.7) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Module-Background-1.jpg” custom_padding=”5rem||5rem||true|false” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_2,1_4″ admin_label=”ROW – Conclusion” _builder_version=”4.27.8″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”i||divi||400″ align=”left” admin_label=”ICON – Papers” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”HEADER – Conclusion” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”BODY – Conclusion” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”]Service is wat je dagelijks ervaart van je zakenreispartner en bepaalt vaak of je blijft. Met de juiste vragen ontdek je of een TMC jou ziet als een klant die geholpen moet worden, of als een partner in wie ze willen investeren.<\/p>\n Uiteindelijk draait uitstekende service om mensen. Kan een zakenreispartner de vijf bovenstaande vragen met vertrouwen beantwoorden? Dan ben je waarschijnlijk in goede handen.<\/p>\n Wil je bespreken hoe uitstekende service er voor jouw reisprogramma uit zou moeten zien? Neem contact op met ons team.<\/em>[\/et_pb_text][et_pb_button button_url=”#getintouch” button_text=”Neem contact op” button_text_tablet=”learn more about high touch” button_text_phone=”MORE ABOUT HIGH TOUCH” button_text_last_edited=”off|desktop” admin_label=”BUTTON – Get in Touch” _builder_version=”4.27.8″ _module_preset=”default” button_border_radius=”30px” custom_margin=”2rem||2rem||true|false” button_text_size_tablet=”20px” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” button_border_radius__hover=”30px” button_border_radius__hover_enabled=”on|hover” custom_padding__hover_enabled=”off|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Get in Touch” _builder_version=”4.27.8″ _module_preset=”default” use_background_color_gradient=”on” 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custom_margin=”3vh||1vh||false|false” button_text_size_tablet=”20px” button_text_size_phone=”20px” button_text_size_last_edited=”off|desktop” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Email Option & Social footer” _builder_version=”4.16″ _module_preset=”default” background_color=”#414042″ background_enable_color=”off” background_color_gradient_direction=”148deg” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Train-CTA.png” background_enable_image=”off” background_size=”contain” background_position=”top_right” background_blend=”multiply” custom_margin=”0px||||false|false” custom_padding=”60px||60px||false|false” z_index_tablet=”500″ border_width_right=”0vw” border_color_right=”#e0e0e0″ border_color_left=”rgba(48,48,48,0.5)” border_width_right_tablet=”” border_width_right_phone=”0vw” border_width_right_last_edited=”on|tablet” disabled=”on” 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width=”100%” custom_margin=”||25px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_signup mailchimp_list=”Gray Dawes Group|cdb71a096e” first_name_field=”off” last_name_field=”off” button_text=”SUBMIT” use_spam_service=”on” recaptcha_list=”Gray Dawes Travel|Gray Dawes Travel-0″ _builder_version=”4.16″ _module_preset=”default” form_field_background_color=”rgba(109,110,113,0.2)” form_field_text_color=”#414042″ form_field_focus_background_color=”rgba(109,110,113,0.2)” form_field_focus_text_color=”#414042″ header_text_align=”left” header_text_color=”#5b8cb1″ header_font_size=”19px” form_field_font=”|||on|||||” use_background_color=”off” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_border_width=”0px” button_border_radius=”0px” button_font=”||||||||” button_icon_color=”#5b8cb1″ custom_margin=”||||false|false” custom_padding=”||||false|false” animation_style=”slide” z_index_tablet=”500″ border_radii_fields=”on|0px|0px|0px|0px” focus_text_color=”#ffffff” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#414042″ button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#ffffff”][\/et_pb_signup][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” min_height=”40px” custom_margin=”||14px|||” global_colors_info=”%91%93″]<\/p>\n [\/et_pb_text][et_pb_divider color=”#414042″ _builder_version=”4.16″ _module_preset=”default” width=”100%” custom_margin=”||25px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_social_media_follow icon_color=”#FFFFFF” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/showcase\/gray-dawes-travel\/” _builder_version=”4.16″ _module_preset=”default” background_color=”#007bb6″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” url=”https:\/\/twitter.com\/graydawestravel\/” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#000000″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/graydawesgroup\/” _builder_version=”4.16″ _module_preset=”default” background_color=”#3b5998″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”instagram” url=”https:\/\/www.instagram.com\/graydawesgroup\/” _builder_version=”4.16″ _module_preset=”default” background_color=”#ea2c59″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” min_height=”40px” custom_margin=”||14px|||” global_colors_info=”%91%93″]<\/p>\n [\/et_pb_text][et_pb_divider color=”#414042″ _builder_version=”4.16″ _module_preset=”default” width=”100%” custom_margin=”||25px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” custom_margin=”0px|||||” global_colors_info=”%91%93″]Careers<\/a><\/strong><\/p>\n Locations<\/a><\/strong><\/p>\n Leadership Team<\/a><\/strong><\/p>\n Resources<\/a><\/strong> [\/et_pb_text][et_pb_divider color=”#414042″ _builder_version=”4.16″ _module_preset=”default” width=”100%” custom_margin=”||25px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” custom_margin=”0px|||||” global_colors_info=”%91%93″]Cookies<\/b><\/a><\/p>\n Terms & Conditions<\/b><\/a><\/p>\n GDPR<\/b><\/a><\/p>\n Privacy<\/b><\/a> [\/et_pb_text][et_pb_divider color=”#414042″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||25px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/GD_GROUP_logo_alternative-scaled.png” alt=”Gray Dawes Group Alternative Logo” title_text=”GD_GROUP_logo_alternative” url=”https:\/\/graydawes.org” url_new_window=”on” show_bottom_space=”off” _builder_version=”4.16″ _module_preset=”default” max_width=”76%” module_alignment=”left” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.6″ _module_preset=”_initial” global_colors_info=”%91%93″]\u00a0<\/strong><\/p>\n \u00a9 Gray Dawes Group 2023<\/strong> Elke TMC zal je vertellen dat hun dienstverlening uitstekend is. De kunst is dus om te weten welke vragen je moet stellen.<\/p>\n","protected":false},"author":25,"featured_media":311573,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" [et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"HEADER - 5 Questions TMC\" _builder_version=\"4.27.8\" _module_preset=\"_initial\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Business-Woman-Asking-Question-Seminar-WEB.jpg\" parallax=\"on\" background_last_edited=\"off|desktop\" parallax_tablet=\"off\" background_position_phone=\"center_right\" background_horizontal_offset_phone=\"27%\" locked=\"off\" collapsed=\"off\" global_colors_info=\"%91%93\"][et_pb_fullwidth_header title=\"5 Questions Every Travel Manager Should be Asking About Service\" subhead=\"Every TMC will tell you their service is excellent. 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Intro\" _builder_version=\"4.27.7\" _module_preset=\"default\" custom_margin_tablet=\"\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|phone\" custom_padding=\"6%||6%||true|false\" custom_padding_tablet=\"6%||6%||true|false\" custom_padding_phone=\"10%||10%||false|false\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" admin_label=\"ROW. - Intro\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1920px\" custom_padding=\"0%||0%||true|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.7\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"HEDAER - Intro\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"0%||5%||false|false\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - Intro\" _builder_version=\"4.27.8\" _module_preset=\"default\" quote_text_color=\"#467293\" quote_font_size=\"20px\" vertical_offset_tablet=\"0\" horizontal_offset_tablet=\"0\" z_index_tablet=\"0\" text_text_shadow_horizontal_length_tablet=\"0px\" text_text_shadow_vertical_length_tablet=\"0px\" text_text_shadow_blur_strength_tablet=\"1px\" link_text_shadow_horizontal_length_tablet=\"0px\" link_text_shadow_vertical_length_tablet=\"0px\" link_text_shadow_blur_strength_tablet=\"1px\" ul_text_shadow_horizontal_length_tablet=\"0px\" ul_text_shadow_vertical_length_tablet=\"0px\" ul_text_shadow_blur_strength_tablet=\"1px\" ol_text_shadow_horizontal_length_tablet=\"0px\" ol_text_shadow_vertical_length_tablet=\"0px\" ol_text_shadow_blur_strength_tablet=\"1px\" quote_text_shadow_horizontal_length_tablet=\"0px\" quote_text_shadow_vertical_length_tablet=\"0px\" quote_text_shadow_blur_strength_tablet=\"1px\" header_text_shadow_horizontal_length_tablet=\"0px\" header_text_shadow_vertical_length_tablet=\"0px\" header_text_shadow_blur_strength_tablet=\"1px\" header_2_text_shadow_horizontal_length_tablet=\"0px\" header_2_text_shadow_vertical_length_tablet=\"0px\" header_2_text_shadow_blur_strength_tablet=\"1px\" header_3_text_shadow_horizontal_length_tablet=\"0px\" header_3_text_shadow_vertical_length_tablet=\"0px\" header_3_text_shadow_blur_strength_tablet=\"1px\" header_4_text_shadow_horizontal_length_tablet=\"0px\" header_4_text_shadow_vertical_length_tablet=\"0px\" header_4_text_shadow_blur_strength_tablet=\"1px\" header_5_text_shadow_horizontal_length_tablet=\"0px\" header_5_text_shadow_vertical_length_tablet=\"0px\" header_5_text_shadow_blur_strength_tablet=\"1px\" header_6_text_shadow_horizontal_length_tablet=\"0px\" header_6_text_shadow_vertical_length_tablet=\"0px\" header_6_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" global_colors_info=\"{}\"]<\/p> While both these things matter, they're rarely the key to what makes a brilliant TMC. Ask any Travel Manager what makes them stick with their travel provider (or what pushes them to leave), and the answer is often the same... Service<\/strong>.<\/p> Service is what ties together the reality of day-to-day travel. It's also the hardest thing to assess. Every TMC will tell you their service is excellent. So the trick is knowing which questions to ask to get a better gauge on how they stack up.<\/p> In this article, we suggest 5 questions to add to your list when looking for a new TMC, reviewing an existing partnership, or simply wondering whether you're getting the very best service.<\/p> [\/et_pb_text][et_pb_button button_url=\"#readon\" url_new_window=\"on\" button_text=\"5 Questions to Ask Your TMC\" button_text_tablet=\"learn more about high touch\" button_text_phone=\"MORE ABOUT HIGH TOUCH\" button_text_last_edited=\"off|desktop\" admin_label=\"BUTTON - 5 Questions\" _builder_version=\"4.27.8\" _module_preset=\"default\" button_border_radius=\"30px\" custom_margin=\"2rem||2rem||true|false\" button_text_size_tablet=\"20px\" button_text_size_phone=\"14px\" button_text_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\" button_border_radius__hover=\"30px\" button_border_radius__hover_enabled=\"on|hover\" custom_padding__hover_enabled=\"off|desktop\"][\/et_pb_button][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Young-Man-Commuting-Board-Train-WEB.jpg\" border_radii=\"on|14px|14px|14px|14px\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_padding=\"||50%||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"SECTION - Q1-3\" _builder_version=\"4.27.7\" _module_preset=\"default\" use_background_color_gradient=\"on\" background_color_gradient_stops=\"rgba(239,239,239,0.81) 0%|rgba(239,239,239,0.8) 100%\" background_color_gradient_overlays_image=\"on\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Module-Background-1.jpg\" custom_padding=\"7%||7%||true|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" make_equal=\"on\" admin_label=\"ROW - Q1\" module_id=\"readon\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.1-Icon.png\" title_text=\"No.1 Icon\" admin_label=\"IMGE - No.1\" _builder_version=\"4.27.8\" _module_preset=\"default\" width=\"16%\" width_tablet=\"20%\" width_phone=\"25%\" width_last_edited=\"on|tablet\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|tablet\" module_alignment=\"left\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"HEADER - What Are SLAs\" _builder_version=\"4.27.8\" _module_preset=\"default\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - What Are SLAs\" _builder_version=\"4.27.8\" _module_preset=\"default\" ul_font=\"||||||||\" ul_font_size=\"18px\" quote_font=\"|800|on||||||\" quote_text_color=\"#003554\" global_colors_info=\"{}\"]<\/p> Service Level Agreements (SLAs)<\/strong> are the starting point of any TMC relationship, so it's worth understanding them properly. Which metrics are covered?<\/strong> Call answer times, quote turnaround, and ticketing deadlines? And what happens when they're missed?<\/strong><\/p> Remember, an SLA on paper is only as good as the reporting behind it. Ask to see how results are measured,<\/strong> how often they're shared, and whether the data is transparent or just a summary<\/strong> that says everything is going great. A strong TMC will proactively show you where they've met targets, where they haven't, and what they're doing about it.<\/p><\/blockquote> Then go a step further: What does the TMC do beyond the SLA?<\/strong> After all, meeting a target is the minimum. A TMC whose consultants are rewarded only for speed will deliver a very different experience from one that recognises quality as well as quantity.<\/strong><\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Woman-in-Car-Q1WEB.jpg\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"||320px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\"ROW - Divider\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_divider divider_position=\"center\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_padding=\"5rem||5rem||true|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" make_equal=\"on\" admin_label=\"ROW - Q2\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.2-Icon.png\" title_text=\"No.2 Icon\" admin_label=\"IMAGE - No.2\" _builder_version=\"4.27.8\" _module_preset=\"default\" width=\"16%\" width_tablet=\"20%\" width_phone=\"25%\" width_last_edited=\"on|tablet\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|tablet\" module_alignment=\"left\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"HEADER - How is Service Structured\" _builder_version=\"4.27.8\" _module_preset=\"default\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - How Is Service Structured\" _builder_version=\"4.27.8\" _module_preset=\"default\" ul_font=\"||||||||\" ul_font_size=\"18px\" quote_font=\"|800|on||||||\" quote_text_color=\"#003554\" global_colors_info=\"{}\"]<\/p> \"Great service\" can mean very different things<\/strong> depending on what lies behind it. It's not a bad idea to ask directly: will my programme be supported by a dedicated agent, a small dedicated team, or a group inbox?<\/p> Each has its place, but you should know which you're getting and why it suits your travel profile. Then ask the practical questions:<\/p><\/blockquote> The structure can determine how quickly issues are resolved<\/strong> or the overall experience of your travellers when on the move. It's much better to understand this up front<\/strong> than discover it after go-live.<\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Busienss-Traveller-Phone-Q2-WEB.jpg\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"||320px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\"ROW - Divider\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_divider divider_position=\"center\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_padding=\"5rem||5rem||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" make_equal=\"on\" admin_label=\"ROW - Q3\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.3-Icon.png\" title_text=\"No.3 Icon\" admin_label=\"Image - No.3\" _builder_version=\"4.27.8\" _module_preset=\"default\" width=\"16%\" width_tablet=\"20%\" width_phone=\"25%\" width_last_edited=\"on|tablet\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|tablet\" module_alignment=\"left\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"HEADER - How Involved Ops\" _builder_version=\"4.27.8\" _module_preset=\"default\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - How Involved Ops\" _builder_version=\"4.27.8\" _module_preset=\"default\" ul_font=\"||||||||\" ul_font_size=\"18px\" quote_font=\"|800|on||||||\" quote_text_color=\"#003554\" global_colors_info=\"{}\"]<\/p> A good service model on paper only works if it's built properly<\/strong>. So find out how much the Operations team is involved from the very beginning.<\/p> Once you're live, the relationship between the Operations Team you deal with and your Account Manager becomes critical. Do they align regularly?<\/strong> Does your Account Manager have real insight into what's happening on the ground<\/strong>, such as common issues and pain points, or are they relying on second-hand updates?<\/p><\/blockquote> When those two roles are working in tandem, you get an Account Manager who can speak with authority about your service and an Ops team who understand your business priorities<\/strong>.\u00a0<\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Account-Manager-Laptop-Q3-WEB.jpg\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"||320px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"SECTIOn - High Touch Callout\" _builder_version=\"4.27.7\" _module_preset=\"default\" background_color=\"#5B8CB1\" use_background_color_gradient=\"on\" background_color_gradient_stops=\"rgba(91,140,177,0.8) 0%|rgba(91,140,177,0.8) 100%\" background_color_gradient_overlays_image=\"on\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Business-Travel-Worth-Banner-WEB.jpg\" custom_padding=\"8%||8%||true|false\" locked=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" make_equal=\"on\" admin_label=\"ROW - High Touch Callout\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_color=\"#efefef\" max_width=\"1280px\" custom_padding=\"2rem|2rem|2rem|2rem|true|true\" border_radii=\"on|20px|20px|20px|20px\" border_width_all=\"2px\" border_color_all=\"#e2e2e2\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"EYEBROW - High Touch\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_css_free_form=\".eyebrow-pill {|| display: inline-block;|| width: fit-content;|| || padding: 6px 14px;|| border-radius: 999px;|| || background: #003554;|| color: #ffffff;|| || font-size: clamp(10px, 0.8vw, 13px);|| font-weight: 600;|| line-height: 1;|| letter-spacing: 0.08em;|| text-transform: uppercase;|| || white-space: nowrap;||}\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"HEADER - High Touch Promo\" _builder_version=\"4.27.8\" _module_preset=\"default\" vertical_offset_tablet=\"0\" horizontal_offset_tablet=\"0\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" z_index_tablet=\"0\" text_text_shadow_horizontal_length_tablet=\"0px\" text_text_shadow_vertical_length_tablet=\"0px\" text_text_shadow_blur_strength_tablet=\"1px\" link_text_shadow_horizontal_length_tablet=\"0px\" link_text_shadow_vertical_length_tablet=\"0px\" link_text_shadow_blur_strength_tablet=\"1px\" ul_text_shadow_horizontal_length_tablet=\"0px\" ul_text_shadow_vertical_length_tablet=\"0px\" ul_text_shadow_blur_strength_tablet=\"1px\" ol_text_shadow_horizontal_length_tablet=\"0px\" ol_text_shadow_vertical_length_tablet=\"0px\" ol_text_shadow_blur_strength_tablet=\"1px\" quote_text_shadow_horizontal_length_tablet=\"0px\" quote_text_shadow_vertical_length_tablet=\"0px\" quote_text_shadow_blur_strength_tablet=\"1px\" header_text_shadow_horizontal_length_tablet=\"0px\" header_text_shadow_vertical_length_tablet=\"0px\" header_text_shadow_blur_strength_tablet=\"1px\" header_2_text_shadow_horizontal_length_tablet=\"0px\" header_2_text_shadow_vertical_length_tablet=\"0px\" header_2_text_shadow_blur_strength_tablet=\"1px\" header_3_text_shadow_horizontal_length_tablet=\"0px\" header_3_text_shadow_vertical_length_tablet=\"0px\" header_3_text_shadow_blur_strength_tablet=\"1px\" header_4_text_shadow_horizontal_length_tablet=\"0px\" header_4_text_shadow_vertical_length_tablet=\"0px\" header_4_text_shadow_blur_strength_tablet=\"1px\" header_5_text_shadow_horizontal_length_tablet=\"0px\" header_5_text_shadow_vertical_length_tablet=\"0px\" header_5_text_shadow_blur_strength_tablet=\"1px\" header_6_text_shadow_horizontal_length_tablet=\"0px\" header_6_text_shadow_vertical_length_tablet=\"0px\" header_6_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - High Touch Promo\" _builder_version=\"4.27.8\" _module_preset=\"default\" vertical_offset_tablet=\"0\" horizontal_offset_tablet=\"0\" z_index_tablet=\"0\" text_text_shadow_horizontal_length_tablet=\"0px\" text_text_shadow_vertical_length_tablet=\"0px\" text_text_shadow_blur_strength_tablet=\"1px\" link_text_shadow_horizontal_length_tablet=\"0px\" link_text_shadow_vertical_length_tablet=\"0px\" link_text_shadow_blur_strength_tablet=\"1px\" ul_text_shadow_horizontal_length_tablet=\"0px\" ul_text_shadow_vertical_length_tablet=\"0px\" ul_text_shadow_blur_strength_tablet=\"1px\" ol_text_shadow_horizontal_length_tablet=\"0px\" ol_text_shadow_vertical_length_tablet=\"0px\" ol_text_shadow_blur_strength_tablet=\"1px\" quote_text_shadow_horizontal_length_tablet=\"0px\" quote_text_shadow_vertical_length_tablet=\"0px\" quote_text_shadow_blur_strength_tablet=\"1px\" header_text_shadow_horizontal_length_tablet=\"0px\" header_text_shadow_vertical_length_tablet=\"0px\" header_text_shadow_blur_strength_tablet=\"1px\" header_2_text_shadow_horizontal_length_tablet=\"0px\" header_2_text_shadow_vertical_length_tablet=\"0px\" header_2_text_shadow_blur_strength_tablet=\"1px\" header_3_text_shadow_horizontal_length_tablet=\"0px\" header_3_text_shadow_vertical_length_tablet=\"0px\" header_3_text_shadow_blur_strength_tablet=\"1px\" header_4_text_shadow_horizontal_length_tablet=\"0px\" header_4_text_shadow_vertical_length_tablet=\"0px\" header_4_text_shadow_blur_strength_tablet=\"1px\" header_5_text_shadow_horizontal_length_tablet=\"0px\" header_5_text_shadow_vertical_length_tablet=\"0px\" header_5_text_shadow_blur_strength_tablet=\"1px\" header_6_text_shadow_horizontal_length_tablet=\"0px\" header_6_text_shadow_vertical_length_tablet=\"0px\" header_6_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" global_colors_info=\"{}\"]<\/p> For more than five decades<\/strong>, we\u2019ve been perfecting our High Touch service.<\/a><\/strong> The result? A travel experience that delights travellers and delivers for travel managers.<\/strong><\/p> We do this by gaining a deep understanding of the pillars that hold your business together, immersing ourselves into your culture, and supporting your wider objectives.<\/p> [\/et_pb_text][et_pb_button button_url=\"https:\/\/www.gdg.travel\/touch\/\" url_new_window=\"on\" button_text=\"Learn More ABout our High touch service\" button_text_tablet=\"learn more about high touch\" button_text_phone=\"MORE ABOUT HIGH TOUCH\" button_text_last_edited=\"on|tablet\" admin_label=\"BUTTON - More Baout High Touch\" _builder_version=\"4.27.8\" _module_preset=\"default\" button_border_radius=\"30px\" custom_margin=\"2rem||2rem||true|false\" button_text_size_tablet=\"20px\" button_text_size_phone=\"14px\" button_text_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\" button_border_radius__hover=\"30px\" button_border_radius__hover_enabled=\"on|hover\" custom_padding__hover_enabled=\"off|desktop\"][\/et_pb_button][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/08\/Woman-on-Headset-During-Evening-WEB.jpg\" custom_padding_tablet=\"\" custom_padding_phone=\"\" custom_padding_last_edited=\"on|desktop\" background_last_edited=\"on|phone\" background_size_phone=\"cover\" background_position_phone=\"top_right\" background_horizontal_offset_phone=\"45%\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"320px||||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"SECTION - Q4\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_enable_image=\"off\" custom_padding=\"7%||7%||true|false\" locked=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" make_equal=\"on\" admin_label=\"ROW - How to Ensure Policy\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/06\/No.4-Icon.png\" title_text=\"No.4 Icon\" admin_label=\"Image - No.4\" _builder_version=\"4.27.8\" _module_preset=\"default\" width=\"16%\" width_tablet=\"20%\" width_phone=\"25%\" width_last_edited=\"on|tablet\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|tablet\" module_alignment=\"left\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"HEADER - How to Ensure Policy\" _builder_version=\"4.27.8\" _module_preset=\"default\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BOIDY - How to Ensure Policy\" _builder_version=\"4.27.8\" _module_preset=\"default\" quote_font=\"|800|on||||||\" quote_text_color=\"#003554\" global_colors_info=\"{}\"]<\/p> Every travel manager knows the balancing act. You need your travel policy to be adhered to<\/strong>, but you also need travellers to feel looked after. Because a traveller who feels ignored will inevitably book outside the programme.<\/p> So ask what technology and quality control systems<\/strong> the TMC has in place to make this work. How do they check that bookings meet policy?<\/strong> How do they make sure preferred suppliers are offered<\/strong>? And how do they capture and deliver individual traveller preferences<\/strong>, such as seat choice and hotel requirements, consistently?<\/p><\/blockquote> Then look at the bigger picture. What is the TMC doing to make the journey itself as smooth as possible<\/strong>, from booking to boarding to arrival? The goal is a traveller who lands at their destination rested and ready to work, not one who has spent the trip fixing problems.<\/p> <\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Preferred-Supplier-Hotel-Q4-WEB.jpg\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"||320px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\"ROW - Divider\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_divider divider_position=\"center\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_padding=\"5rem||5rem||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"3_5,2_5\" make_equal=\"on\" admin_label=\"ROW - Truly Invested \" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/5_hires.png\" title_text=\"5_hires\" admin_label=\"IMAGE - No.5\" _builder_version=\"4.27.8\" _module_preset=\"default\" width=\"16%\" width_tablet=\"20%\" width_phone=\"25%\" width_last_edited=\"on|tablet\" max_width_tablet=\"\" max_width_phone=\"\" max_width_last_edited=\"on|tablet\" module_alignment=\"left\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text admin_label=\"HEADER - Truly Invested \" _builder_version=\"4.27.8\" _module_preset=\"default\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"27px\" header_2_font_size_last_edited=\"on|phone\" header_2_letter_spacing_tablet=\"\" header_2_letter_spacing_phone=\"\" header_2_letter_spacing_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - Truly Invested \" _builder_version=\"4.27.8\" _module_preset=\"default\" quote_font=\"|800|on||||||\" quote_text_color=\"#003554\" global_colors_info=\"{}\"]<\/p> Service isn't just transactional. It's about building trust and managing expectations.<\/strong> Does the TMC build genuine relationships within your business, or do they only show up when there's a renewal on the horizon?<\/p> A TMC that invests in relationships will understand your business more deeply<\/strong>, and will be far more likely to raise concerns early rather than let them brew long enough they become complaints.<\/p> Remember, every TMC will make mistakes at some point. What matters is whether they are hoenst about it.<\/strong> Ask how errors are communicated, how quickly, and whether you'll hear about them from the TMC or from an unhappy traveller. A TMC that owns its mistakes and explains how they'll prevent a repeat<\/strong> is one you can rely on.<\/p><\/blockquote> It's also worth remembering that incidents don't keep office hours.<\/strong> When a flight is cancelled at 2am, a natural disaster strikes or a traveller needs urgent help abroad, how does the TMC respond? Ask what's in place to deliver consistent service no matter what time it is<\/strong>. Is support the same standard at night as it is in the day, and does the team on the other end of the phone know your programme, your policy and your travellers' needs? This is where a truly \"Always On\" approach<\/a><\/strong> makes the difference between a stressful situation and a well-managed one.<\/p> <\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.27.8\" _module_preset=\"default\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/09\/Travel-Delay-Airport-Q5-WEB.jpg\" border_radii=\"on|20px|20px|20px|20px\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_divider show_divider=\"off\" _builder_version=\"4.27.8\" _module_preset=\"default\" custom_margin=\"||320px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"SECTION - Conclusion\" _builder_version=\"4.27.8\" _module_preset=\"default\" use_background_color_gradient=\"on\" background_color_gradient_stops=\"rgba(255,255,255,0.7) 0%|rgba(255,255,255,0.7) 100%\" background_color_gradient_overlays_image=\"on\" background_image=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2026\/07\/Module-Background-1.jpg\" custom_padding=\"5rem||5rem||true|false\" box_shadow_style=\"preset1\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" admin_label=\"ROW - Conclusion\" _builder_version=\"4.27.8\" _module_preset=\"default\" max_width=\"1280px\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_icon font_icon=\"i||divi||400\" align=\"left\" admin_label=\"ICON - Papers\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_icon][et_pb_text admin_label=\"HEADER - Conclusion\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"]<\/p> [\/et_pb_text][et_pb_text admin_label=\"BODY - Conclusion\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"]<\/p> Service is the part of a TMC that you feel every day, and it's the part most likely to determine whether you stick around. The right questions will show you whether a TMC sees you simply as a client to be serviced or a partner to be invested in.<\/p> At the heart of it, great service comes down to people. If a TMC can answer the above five questions with confidence, you're probably in good hands.<\/p> Want to talk about what great service should look like for your programme? Get in touch with our team.<\/em><\/p> <\/p> [\/et_pb_text][et_pb_button button_url=\"#getintouch\" button_text=\"Get in Touch\" button_text_tablet=\"learn more about high touch\" button_text_phone=\"MORE ABOUT HIGH TOUCH\" button_text_last_edited=\"off|desktop\" admin_label=\"BUTTON - Get in Touch\" _builder_version=\"4.27.8\" _module_preset=\"default\" button_border_radius=\"30px\" custom_margin=\"2rem||2rem||true|false\" button_text_size_tablet=\"20px\" button_text_size_phone=\"14px\" button_text_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\" button_border_radius__hover=\"30px\" button_border_radius__hover_enabled=\"on|hover\" custom_padding__hover_enabled=\"off|desktop\"][\/et_pb_button][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.27.8\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"SECTION - Get in Touch\" _builder_version=\"4.27.8\" 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button_text_color__hover=\"#ffffff\"][\/et_pb_signup][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"_initial\" min_height=\"40px\" custom_margin=\"||14px|||\" global_colors_info=\"%91%93\"]<\/p> [\/et_pb_text][et_pb_divider color=\"#414042\" _builder_version=\"4.16\" _module_preset=\"default\" width=\"100%\" custom_margin=\"||25px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][et_pb_social_media_follow icon_color=\"#FFFFFF\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_social_media_follow_network social_network=\"linkedin\" url=\"https:\/\/www.linkedin.com\/showcase\/gray-dawes-travel\/\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#007bb6\" global_colors_info=\"{}\" follow_button=\"off\" url_new_window=\"on\"]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\"twitter\" url=\"https:\/\/twitter.com\/graydawestravel\/\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_color=\"#000000\" global_colors_info=\"{}\" follow_button=\"off\" url_new_window=\"on\"]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\"facebook\" url=\"https:\/\/www.facebook.com\/graydawesgroup\/\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#3b5998\" global_colors_info=\"{}\" follow_button=\"off\" url_new_window=\"on\"]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\"instagram\" url=\"https:\/\/www.instagram.com\/graydawesgroup\/\" _builder_version=\"4.16\" _module_preset=\"default\" background_color=\"#ea2c59\" global_colors_info=\"{}\" follow_button=\"off\" url_new_window=\"on\"]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"_initial\" min_height=\"40px\" custom_margin=\"||14px|||\" global_colors_info=\"%91%93\"]<\/p> [\/et_pb_text][et_pb_divider color=\"#414042\" _builder_version=\"4.16\" _module_preset=\"default\" width=\"100%\" custom_margin=\"||25px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][et_pb_text _builder_version=\"4.16\" _module_preset=\"_initial\" custom_margin=\"0px|||||\" global_colors_info=\"%91%93\"]<\/p> Careers<\/a><\/strong><\/p> Locations<\/a><\/strong><\/p> Leadership Team<\/a><\/strong><\/p> Resources<\/a><\/strong><\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_5\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"_initial\" min_height=\"40px\" custom_margin=\"||14px|||\" global_colors_info=\"%91%93\"]<\/p> [\/et_pb_text][et_pb_divider color=\"#414042\" _builder_version=\"4.16\" _module_preset=\"default\" width=\"100%\" custom_margin=\"||25px||false|false\" global_colors_info=\"{}\"][\/et_pb_divider][et_pb_text _builder_version=\"4.16\" _module_preset=\"_initial\" custom_margin=\"0px|||||\" global_colors_info=\"%91%93\"]<\/p> Cookies<\/b><\/a><\/p>Welke serviceafspraken (SLA\u2019s) hanteren jullie en hoe tonen jullie aan dat jullie deze nakomen?<\/h2>\n
Hoe is jullie dienstverlening ingericht?<\/h2>\n
\n
Hoe nauw is jullie operationele team betrokken bij de implementatie en hoe werkt het samen met accountmanagement?<\/h2>\n
\n
Ervaar persoonlijke dienstverlening die volledig op jou is afgestemd<\/h2>\n
Hoe zorgen jullie dat reisbeleid, voorkeursleveranciers en reizigersvoorkeuren samenkomen in een soepele reiservaring?<\/h2>\n
Hoe betrokken zijn jullie bij onze samenwerking en wat gebeurt er als er iets misgaat?<\/h2>\n
Tot slot<\/h2>\n
GET IN TOUCH<\/h2>\n
Ik ben een klant<\/h3>\n
Ik ben een potenti\u00eble klant<\/h3>\n
Ik ben een leverancier<\/h3>\n
Ik ben een fan<\/h3>\n
SUBSCRIBE<\/strong><\/h4>\n
FOLLOW<\/strong><\/h4>\n
EXPLORE<\/strong><\/h4>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” min_height=”40px” custom_margin=”||14px|||” global_colors_info=”%91%93″]<\/p>\nLEGAL<\/strong><\/h4>\n
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”_initial” min_height=”40px” custom_margin=”||14px|||” global_colors_info=”%91%93″]<\/p>\nVISIT<\/strong><\/h4>\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"When travel managers evaluate a TMC, the conversation tends to gravitate towards pricing or technology...<\/h3>
What are your SLAs (and how do you prove you're meeting them?)<\/h2>
How is the service I can expect structured?<\/h2>
How involved will your Operations Team be in implementation? How closely do they work with Account Management?<\/h2>
Experience a truly personal service built around you<\/h2>
How do you ensure policy, preferred suppliers and traveller preferences are all delivered to make travel frictionless?
<\/h2>Are you truly invested in my relationship, and what happens when things go wrong?<\/h2>
In Conclusion<\/h2>
GET IN TOUCH<\/h2>
I'm a Client<\/h3>
I'm a Prospect<\/h3>
I'm a Supplier<\/h3>
I'm a Fan<\/h3>
SUBSCRIBE<\/strong><\/h4>
FOLLOW<\/strong><\/h4>
EXPLORE<\/strong><\/h4>
LEGAL<\/strong><\/h4>