{"id":3646,"date":"2019-11-07T12:52:02","date_gmt":"2019-11-07T12:52:02","guid":{"rendered":"http:\/\/www.gdg.travel\/?page_id=3646"},"modified":"2020-08-04T11:02:50","modified_gmt":"2020-08-04T10:02:50","slug":"implementation-case-study","status":"publish","type":"page","link":"https:\/\/www.gdg.travel\/nl\/what\/case-studies\/implementation-case-study\/","title":{"rendered":"Implementation Case Study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″][et_pb_fullwidth_header title=”IMPLEMENTATION” subhead=”Ensuring a smooth transition” text_orientation=”center” header_fullscreen=”on” _builder_version=”3.21.1″ title_text_align=”center” title_line_height=”1.5em” background_color=”#6d6e71″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(109,110,113,0.28)” background_color_gradient_end=”rgba(109,110,113,0.32)” background_color_gradient_overlays_image=”on” background_image=”http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Technology.jpeg” z_index_tablet=”500″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote Section” _builder_version=”3.22″ custom_padding=”75px|0px|110px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″][et_pb_row admin_label=”Quote Area” _builder_version=”3.25″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” column_structure=”3_4,1_4″][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Author Name” _builder_version=”3.27.4″ text_text_color=”#ffba60″ text_letter_spacing=”4px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” animation_starting_opacity=”100%” z_index_tablet=”500″ inline_fonts=”Georgia”]<\/p>\n

CASE DESCRIPTION<\/h4>\n

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JDX Consulting had no documented policy or defined process when it came to business travel. Each individual booked travel online using their personal credit card and claimed back on expenses. The reconciliation process for each individual expense claim placed a particular strain on the Finance team and took out 4 working days of time a month. The company also lacked visibility of their travellers which caused concerns over duty of care. The lack of policy and compliance also contributed to increased costs and concerns about best value.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Project Image Area” _builder_version=”3.25″ custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Manufacturing.jpg” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.23″ custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” z_index_tablet=”500″ border_width_all=”30px” border_color_all=”#ffffff” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”15px” box_shadow_blur=”60px” box_shadow_color=”rgba(29,61,71,0.2)”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Project Analysis Section” _builder_version=”3.22″ custom_padding=”90px||2px||false|false”][et_pb_row admin_label=”Our Process Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” column_structure=”1_4,3_4″][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” z_index_tablet=”500″]<\/p>\n

THE DETAILS<\/h3>\n

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Gray Dawes Head of Sales met with JDX Consulting to understand their key requirement\u2019s; a local personal service, travel policy development, value for money, visibility of their travellers, a succinct payment mechanism. She then developed a JDX specific Scope of Services document which detailed our offering. A kick-off implementation call was scheduled which included; Lead Consultant, Operations Manager, Head of Sales, JDX Travel lead, Implementation Manager.<\/p>\n

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DUTY OF CARE<\/h4>\n

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Travellers often work away for long periods of time so duty of care is paramount. Recently, a traveller had booked a long stay property via a home rental site. When they arrived, they realised the property was above a pub, incredibly noisy and unfit for business purpose.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Final Result Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” column_structure=”1_4,3_4″][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” z_index_tablet=”500″]<\/p>\n

THE PLAN<\/h3>\n

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Kathryn Lewis acted as the dedicated Prince 2 trained Implementation Manager. She developed a project plan with key milestones and set a go live date. She scheduled in regular meetings to track progress, acquire additional information and test the build to ensure a seamless transition.<\/p>\n

\u00a0<\/span><\/p>\n

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KEY DEVELOPMENTS<\/h3>\n

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Arranged traveller drop in sessions to meet the dedicated Travel Consultant and Account Manager<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”800px” use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”3.21.1″ header_text_color=”#6d6e71″ header_font_size=”16px” header_line_height=”2em” body_font_size=”16px” custom_margin=”||0px|” custom_padding=”|||” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

Developed travel policy, benchmarked against similar clients<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”800px” use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”3.21.1″ header_text_color=”#6d6e71″ header_font_size=”16px” header_line_height=”2em” body_font_size=”16px” custom_margin=”||0px|” custom_padding=”|||” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

Established rate caps for hotels in key locations<\/p>\n

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Set up account facility meaning only one payment per month<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”800px” use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”3.21.1″ header_text_color=”#6d6e71″ header_font_size=”16px” header_line_height=”2em” body_font_size=”16px” custom_margin=”||0px|” custom_padding=”|||” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

Ability to book travel throughout the implementation period<\/p>\n

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Continual provision of training; new bookers, refresher and system update<\/p>\n

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Developed traveller profiling tool<\/p>\n

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FEEDBACK<\/h3>\n

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\u201cThis is great news thank you so much for pushing this, all is working out great and have had good feedback from one of our Relationship Managers already\u201d \u2013 <\/em>Louise Campbell, JDX Consulting<\/p>\n

\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Practice Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”90px||90px||true|false” border_color_all=”#e0e0e0″ border_width_left=”8vw” locked=”off”][et_pb_row admin_label=”Practice Area” _builder_version=”3.25″ locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_2_text_align=”center” header_2_font_size=”48px” header_2_line_height=”1.6em” custom_margin=”||10px|” custom_padding=”|||” animation_style=”fade” header_2_font_size_tablet=”40px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|tablet”]<\/p>\n

MORE CASE STUDIES<\/h2>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”3.2″ max_width=”70px” module_alignment=”center” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/business-continuity-case-study\/”]<\/p>\n

BUSINESS CONTINUITY<\/h4>\n

Stability was of vital importance to the success of this business, however from time to time incidents occurred\u00a0that were out of their control, find out how we were a safe pair of hands for them ..<\/span>.<\/span> <\/a>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/hotel-savings-case-study\/” locked=”off”]<\/p>\n

HOTEL SAVINGS<\/h4>\n

Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here …\u00a0 <\/span>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_3_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/” locked=”off”]<\/p>\n

FOOTBALL TEAM<\/h4>\n

The Club had diverse travel needs that varied from day to day business travel through to complex movements. Find out how we managed to go above and beyond for them … <\/span><\/a>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/consulting\/” hover_enabled=”0″]<\/p>\n

CONSULTING<\/h4>\n

Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting…\u00a0Learn More<\/span><\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/medical-services-case-study\/” locked=”off”]<\/p>\n

MEDICAL SERVICES<\/h4>\n

Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/online-cost-savings-case-study\/” locked=”off”]<\/p>\n

ONLINE COST SAVINGS<\/h4>\n

Maximising travel savings through increasing online adoption.\u00a0Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/red-bee-media-case-study\/”]<\/p>\n

TRAVEL TEAM<\/h4>\n

Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/risk-management-case-study\/” locked=”off”]<\/p>\n

RISK MANAGEMENT<\/h4>\n

On 22nd<\/sup> May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/strategic-account-management-case-study\/” locked=”off”]<\/p>\n

STRATEGIC MANAGEMENT<\/h4>\n

Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/accountancy\/”]<\/p>\n

ACCOUNTANCY<\/h4>\n

Our initial key task was the management of the implementation of an\u00a0online booking\u00a0system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the…<\/span>\u00a0Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/wealth-management-case-study\/” locked=”off”]<\/p>\n

WEALTH MANAGEMENT<\/h4>\n

Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More<\/span><\/span><\/p>\n

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CUSTOMER SERVICE<\/h4>\n

Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. Learn how we acted quickly …\u00a0<\/span><\/span>Learn More<\/span><\/p>\n

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START YOUR NEW <\/span><\/h2>\n

JOURNEY NOW …<\/span><\/h2>\n

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CASE DESCRIPTION JDX Consulting had no documented policy or defined process when it came to business travel. Each individual booked travel online using their personal credit card and claimed back on expenses. 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